In Duolingo's hiring process, 'the attitude towards the taxi driver on the way to the venue' was one of the selection criteria.
The CEO of the language learning app Duolingo shared how he assesses the personality of job applicants during interviews. He said that even if a candidate's resume and interview are perfect, the attitude they displayed on the way to the interview was actually the deciding factor in hiring.
Duolingo CEO's taxi driver test decides who gets hired—before the interview even starts | Fortune
The Duolingo taxi test – could being rude to the driver cost you your dream job?
https://theconversation.com/the-duolingo-taxi-test-could-being-rude-to-the-driver-cost-you-your-dream-job-280975
According to Duolingo CEO Louis von Ahn, who spoke on a podcast, the company once used 'the attitude job applicants show to taxi drivers' as a hiring criterion.
According to CEO Ann, this decision was made during a previous search for a chief financial officer. One applicant had an excellent resume and made a good impression during the interview, but apparently behaved very rudely to the taxi driver in the taxi Duolingo had arranged to take them from the airport to the office.
At the time, Duolingo was paying drivers to evaluate whether or not they should hire job applicants, which meant that the applicants' attitudes were conveyed to CEO Ann and others.
CEO Ann shared the view that 'in our opinion, if you are mean to your drivers, you will probably be mean to other people, especially your own subordinates.'
Duolingo isn't the only company making decisions based on factors other than resumes and interviews. Trent Innes, Chief Growth Officer of accounting software Xero, said he uses the 'coffee cup test' to evaluate candidates.
When a job applicant comes for an interview, the interviewer leads them to the kitchen and prepares a drink. After serving them coffee, Ines always observes whether the applicant tries to return the empty cup to the kitchen, and those who leave the dirty cup and don't return it themselves are not hired.
Ines said, 'You can improve your skills, and you can gain knowledge and experience. But in the end, it all comes down to attitude. And that attitude is the mindset of 'washing your own coffee cup.''
Janina Steinmetz, Professor of Marketing at the University of London, stated, 'People use various strategies to make a good impression in job interviews, such as flattery and false modesty, but many of these tactics are not particularly effective. This is because people can generally see through insincere attempts to make a good impression. If a job seeker mainly promotes themselves and ends the conversation in a one-sided manner, it is obvious that they will fail, even without a taxi likeability test. In a job interview, you can make the interviewer feel a connection with you and increase your chances of being hired by talking about your efforts. Success usually comes from effort, and by talking about your efforts, your success story becomes more sincere and relatable.'
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