A restaurant that was written as ``closed'' on the Apple genuine map suffers a loss of over 1 million yen
In addition to location information such as restaurants, you can check business hours and reviews on Apple's genuine map app ``Maps'', but there may be incorrect information listed. A couple who run a restaurant in Australia reported that they suffered losses of 12,000 Australian dollars (about 1.17 million yen) due to incorrect information posted on Apple Maps.
Apple Maps wrongly lists restaurants 'permanently closed' which owner says has cost him thousands - ABC News
An example of Apple genuine map store information display looks like this. When you display the information for McDonald's JR Tokyo Station branch , the business hours will be displayed along with the phone number and address. If you use Apple genuine Maps, you can check the store location and business hours at the same time.
However, not all information listed on the map is correct, and some business information may be incorrect. According to the Pyatt couple, who run a Thai restaurant called Pum's Kitchen in Queensland, Australia, Pum's Kitchen is marked as 'permanently closed' on Apple Maps even though it is still open. It is said that it has happened.
Since the Pyatts did not own Apple products such as iPhones or Macs, they did not realize that Apple's genuine map contained incorrect information until a friend asked them, ``Why did you close your business?'' According to the couple, it is unclear when the incorrect information was published, but the number of customers has sharply decreased since around the end of November 2023, resulting in a loss of 12,000 Australian dollars in revenue. In addition, incorrect information about the store's location was registered on Apple's genuine map.
The couple contacted Apple to have the information corrected, but they were told that they could not help because they are not Apple customers, and were directed to correct the information themselves using
The couple requested that their information be corrected using the tools provided, but the information was not corrected even after several days had passed. After that, ABC News operated by the Australian Broadcasting Corporation contacted Apple about the incident, and the information was corrected two hours later.
However, immediately after the information was corrected, the business hours became correct, but the location information remained incorrect. The Pyatts report that there are also ``customers who tried to reach the store using Apple's genuine map, but were unable to reach the store and did not visit the store in the end.''
Please note that at the time of article creation, the location information of 'Pum's Kitchen' has been corrected.
Erika Mealy , a computer science researcher at the University of the Sunshine Coast, said many business owners reported errors in store information online and, like the Pyatts, used online tools to request Apple to correct them. It seems that there are many cases where the changes are not reflected in the results.
If you check the app information for the map that comes standard installed on your Mac, you will see that it references information from the community-driven map service ' OpenStreetMap ,' as well as a section that says OpenStreetMap and other data providers. Click to access the reference information list page . However, it is unclear how Apple processes the information it collects. Mealy said, ``There may be some kind of problem on the backend, but Apple hasn't disclosed (the details of the process) so we don't know what's going on.'' It highlights the difficulty in determining why information is posted.
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