Nov 13, 2023 12:00:00

A bug occurs in Starlink that causes accounts to be reset, and affected users are confused because they cannot recover their accounts.

Starting around November 9, 2023, SpaceX's satellite-based Internet service ``Starlink'' has been

experiencing a bug that causes some users' Starlink accounts to be reset. However, even if users affected by this bug try to recover their accounts, Starlink does not offer customer support via phone or chat for non-members, leaving various users who have lost their memberships in trouble. The situation has been reported.

Starlink bug frustrates users: “They don't have tech support? Just a FAQ? WTF?” | Ars Technica
https://arstechnica.com/tech-policy/2023/11/starlink-bug-frusstrates-users-they-dont-have-tech-support-just-a-faq-wtf/

Apparent SpaceX Glitch Locks People Out of Starlink Accounts | PCMag

https://www.pcmag.com/news/apparent-spacex-glitch-locks-people-out-of-starlink-accounts

Starting around November 9, 2023, SpaceX will notify some users that their Starlink account has been reset. All pending orders and deposits will be refunded. 'You can

place your order.'

A user who received an email from SpaceX tried to

reset his password by opening a page where he could request a password reset using his email address or phone number, but an error message was displayed saying ``User not found.'' About. Also, when you entered your phone number, you received a text message to reset your password, but it seems that you were unable to recover even if you followed this message. Users who have encountered this phenomenon have also revealed that they have not received any pending orders or deposit refunds from Starlink.

According to overseas media PCMag, SpaceX may have accidentally disabled or deleted some users' accounts. Additionally, many of the users affected are said to have newly joined Starlink.

Furthermore, it has been pointed out that users affected by this account reset have no way to contact SpaceX. SpaceX does not provide a phone number or live chat service for Starlink for those who do not have an account to speak with customer support. The only way to contact SpaceX regarding Starlink is to contact them from the troubleshooting screen using the Starlink app, or receive customer support from the Starlink web portal, which can only be accessed if you have a Starlink account. , people whose accounts have been reset have lost access to these pages, making it difficult to recover their accounts.

Some users said, ``Even though I've only been using Starlink for a month, my account suddenly got reset.'' I tried to contact SpaceX to deal with it, but I couldn't find any contact information. It's very troubling,' he said .

As a countermeasure, PCMag recommends sending an email to SpaceX's Starlink customer complaint team. In addition, some users have been asked to request support from SpaceX on their behalf through the app or web portal by having a user who still has an account.By explaining the situation to SpaceX and having them identify their account details, You may be able to reset your password and regain access to your account. '