Jan 30, 2023 07:00:00

How to talk to a representative on the phone when Amazon's automated customer support is useless in a roundabout way?

Amazon, a major mail order site, has the convenience of receiving the ordered product immediately, but sometimes the wrong product is delivered or the delivered product is defective. However, the procedures for returns and exchanges are often complicated, and there are cases where automatic support falls into a circle.

Amazon removes “contact us” support, disables support for wrong grocery orders | Hacker News

https://news.ycombinator.com/item?id=34539901

IronWolve , a user of the social news site Hacker News, reports that he received the wrong groceries from Amazon but was unable to apply for a refund or return.

IronWolve wrote , ``I received the wrong groceries from Amazon. There appears to be no remedy for Amazon's mistake.'

If you check

the conditions for returns and exchanges on Amazon's website, you will find that ``food, beverages, and alcoholic beverages'' do not accept returns or exchanges due to customer convenience, and you need to contact customer service for returns or exchanges due to troubles or defects. It has been with.

IronWolve requested a return via automated chat, but was told, 'This item is non-returnable, but you may contact Customer Service to request a refund or replacement.' You can request a replacement)' will be displayed. So when I clicked 'CONTACT US', I was returned to the chat again and fell into a loop that could not be returned.

In response to this report, Hacker News

commented on calling Amazon's customer service 'Amazon 800' number. Although Amazon in the United States has not actively appealed, it actually accepts customer service by phone, and can communicate with the person in charge by calling the phone number '1-888-280-4331'.

When Mr. IronWolve actually called Amazon 800, he said that he refunded the amount of the product that did not arrive in just 10 minutes with an Amazon gift card.

One user responded to this exchange, ``I remember it was quite controversial internally when Amazon decided to remove phone numbers from paper invoices. I think that was the case,” he

commented .

Amazon Japan does not publish the customer service phone number, but you can ask the customer service side to call you. First, go to Amazon's official website and click 'All' in the upper left.

Click 'Help' at the bottom of the menu.

A list of inquiry items will be displayed, so select the item that meets your needs. This time, select 'About Account'.

Click 'About password'.

Click 'Contact Customer Service'.

Then, the option 'Request a call from the person in charge' was displayed along with the option 'Inquire by chat'. Click 'Request a call now'.

If you enter your phone number and click 'Call me now', the person in charge will eventually call you.