What to do if you are completely locked out of your Google account?
Google accounts can be used in conjunction with various services, not just Gmail and YouTube. This can be said to have a large impact when the account becomes unavailable. Digirea Calviro, the founder and CEO of
When You Get Locked Out of Your Google Account, What Do You Do?
https://www.linkedin.com/pulse/when-you-get-locked-out-your-google-account-what-do-desirea-calvillo
Calviro got a Gmail account in 2004 when he was still invited. At home, in addition to multiple Google Home Mini Speakers, we operate one Google Home Display Hub and three Nest surveillance cameras, use multiple Google Casts from several generations ago, and multiple Chromebooks. Owned a unit. Furthermore, a big Google fan said that he bought a new smartphone from Pixel 4 to Pixel 5. He said that he has been using Google Voice 's phone number as the main phone number for a long time.
However, one day, he couldn't log in to his Google account, and all other devices were logged out of his Google account. Initially, Mr. Calviro thought that it would be okay if he reset the phone number and email address associated with his account, but when he tried to do that, he could select it by clicking the 'Forgot password?' Link. There were two choices: 'Send the verification code by text message via the Google Voice number' or 'Send the verification code by email to the relevant email address'. Of course, Mr. Calviro who can not log in to the account can not check the verification code sent by email, but on the other hand, since he is also logged out from Google Voice, he can not check the text message, so it is in a 'checkmate' state. I fell into it.
Calviro first contacts his friend. The friend confirmed that he was subscribed to Google One, which has a Google specialist support service, and then arranged for support to contact him.
When Calviro explained the situation to the support person who contacted him, he was guided to the ' account restoration ' that Calviro had already tried. The support staff explained that due to the security policy, the support staff cannot modify the user account and the user must 'restore the account' by himself, and then 'I'm sorry, it doesn't help.' Mr. Calviro expressed his feelings at that time as an indescribable cry, '@! # $ @! $ #% # !!!'.
After hours of searching for solutions, including community help and social news sites Reddit and Quora, Calviro couldn't find an answer and asked for help the next day on Facebook, Instagram, and LinkedIn.
Also, I thought that it might be useless because it is Google Voice that I use for free, so I considered moving the phone number to paid Google Fi , but it was necessary to log in to the Google account to complete the number transfer. I have given up.
After all the attempts failed, Calviro contacted Google One support again. The new person is also responsible for dealing with 'users who haven't unlocked their Google account for 6 months' and don't know when the recovery team will provide the form needed to recover their account. I heard that I was able to extract the information.
Calviro spent a month getting the form he needed. I sent it after explaining the situation in 2000 characters, but the next day I returned, 'I investigated and the account was valid, so I should be able to log in normally. Sorry to trouble you, but please try logging in again. Password If you forget your password, please select the 'Forgot your password' link. '
Exhausted after doing this three times in two months, Calviro said, 'I have a paid contract with Google One and YouTube Music, but I can't stop the payment if my account is locked. There is a way to cancel it. Isn't it a litigation? 'I sent an e-mail with the content, but he said that the fixed phrase was still returned.
Finally, Calviro thought, 'This problem needs to be solved without relying on Google,' and began to explore other means. The clue to the solution was the 'phone number'.
Mr. Calviro used the phone number of Google Voice, but if you trace the origin, there is a 'company that provides the phone number to Google'. Calviro found that the phone number he uses for Google Voice comes from a company called Bandwidth.com. He then checked the Bandwidth.com site from corner to corner and found a statement about the Federal Communications Commission (FCC) .
What is the Federal Communications Commission (FCC)? --Bandwidth
https://www.bandwidth.com/glossary/federal-communications-commission-fcc/
Mr. Calviro noted that the FCC's rules stipulate that 'it will not be abruptly stopped without proper notice.' This content is thought to be to give users who have been notified of the end of service time to switch to another operator, but Mr. Calviro thinks this is a breakthrough and complains to the FCC. I made a complaint.
Then, the next day, there was a notice that a notification was sent to Google, and finally, it seems that Mr. Calviro's account was revived and can be used. According to Mr. Calviro, the period during which the Google account could not be used extended from August 27, 2021 to October 29, for a full two months.
In response to Mr. Calviro's confession, there were several comments asking for specific information, 'I am facing the very problem. What kind of complaint should I make?' There is also a user who said, 'I filed a complaint and had it canceled.'
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in Web Service, Posted by logc_nt