Behavior of more than 60,000 Microsoft employees reveals 'impact of remote work on corporate collaboration'
Many companies are adopting remote work as a countermeasure against infection with the new coronavirus. Meanwhile, Microsoft has released a research report that analyzes the behavior of more than 60,000 employees and summarizes the impact of remote work on communication within the enterprise.
The effects of remote work on collaboration among information workers | Nature Human Behavior
Microsoft collected communication data and analyzed the impact of remotework on employee communication with 61,182 employees, excluding those who handle sensitive data.
The figure below shows the impact of a pandemic on different types of communication. If you look at the figure, you can see that 'Share of time with cross-group ties', 'Share of time with bridging ties', and 'Share of time with added ties'. It can be seen that the communication that creates new relationships such as '' has decreased, and the 'individual clustering coefficient' that indicates the connection of existing relationships has increased.
In addition, as a result of analyzing the content of communication, 'Scheduled meeting hours' and 'Meeting + call hours' decreased, and 'Spend on unscheduled calls'. It was revealed that 'Unscheduled call hours', 'Instant message sent times (IMs sent)', and 'Emails sent times' increased.
In addition, as a result of performing the same analysis for each job title, managers and engineers send instant messages more often than general employees (IC) and non-engineers (Non-engineers). It is also clear that there has been a large increase.
From the above results, Microsoft's analytics team found that company-wide remote work 'reduced interconnections between business groups within Microsoft' and 'the time employees spend collaborating with others to bridge the teams.' It concludes that it has caused a 'decrease' and has shown that it may have been difficult for employees to obtain and share new information.
'With the spread of the new coronavirus, companies are investing in remotework support,' the analysis team said, saying the results could be an indicator of whether non-Microsoft companies will continue to work remotely. And new technologies that support remote work are being promoted. These factors can allow many companies to continue remote work for extended periods of time. '
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