Amazon's delivery driver turns off the safe driving monitoring app for delivery
Amazon, which operates the world's largest e-commerce site, needs to deliver a lot of packages a day, so in addition to partnering with a delivery company, it also secures a delivery driver in-house or outsources delivery work to a sole proprietor. I run a program like
Amazon Drivers Are Instructed to Drive Recklessly to Meet Delivery Quotas
https://www.vice.com/en/article/xgxx54/amazon-drivers-are-instructed-to-drive-recklessly-to-meet-delivery-quotas
Amazon delivery drivers were told to turn off safety apps to meet quotas --The Verge
https://www.theverge.com/2021/5/6/22423560/amazon-delivery-drivers-unsafe-reckless-driving-monitoring-app
Amazon has introduced an app 'Mentor' to monitor delivery drivers for safe driving. This app evaluates the working conditions of delivery drivers by calculating the driver's driving score based on multiple variables such as braking, acceleration, speed and distraction. According to media reports, Mentor's driving score is related to the bonus Amazon pays to delivery drivers.
Drivers who deliver Amazon products are required to turn on this Mentor app for delivery. However, according to VICE reports, a company called Delivery Service Partners, which is outsourced by Amazon, ordered from its boss to 'turn on the app for a certain period of time and then turn off the app for delivery.' It is clear that was issued.
A person who worked as an Amazon delivery driver in Michigan also revealed that he had turned off the Mentor app as appropriate to ensure delivery within the delivery time specified in the app. 'It was tough for drivers to deliver in time along the delivery route specified by Amazon,' he said, claiming that the delivery standards automatically calculated by the Mentor app were too strict for drivers. Did.
In response to a VICE report, an Amazon spokeswoman said, 'All shipping service partners must comply with Amazon's safety standards, and more than 90% of all drivers comply with all safety standards. , We have been able to complete the delivery before the scheduled time. ' However, it's unclear what statistics Amazon is based on.
In addition, VICE reports that the Mentor app has some bugs, such as notifying the driver that he is 'driving aside' even though he is not touching the device on which the app is installed. As a result, the reviews on the Mentor app's App Store page have received a number of critical comments, such as 'inaccuracies' and 'embodied frustration.'
'Mentor® DSP by eDriving℠' on the App Store
https://apps.apple.com/jp/app/mentor-dsp-by-edriving/id1357411961
Other reports include the contractor instructing employees not to report vehicle damage to Amazon.
In addition, since Amazon has recently introduced a surveillance camera equipped with artificial intelligence (AI), it is certain that the response of the contractor who is outsourced the delivery business will change in the future.
Amazon has installed AI-equipped cameras on delivery vehicles and has begun to monitor drivers 24 hours a day-GIGAZINE
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in Note, Posted by logu_ii