Apr 14, 2021 08:00:00

How can a user who has been charged more than 20,000 yen by Adobe avoid paying due to cancellation in the middle of subscription?

Adobe offers a

subscription service 'Creative Cloud ' that allows you to use software for creators such as Photoshop and Illustrator. A user who tried to cancel this Creative Cloud and was asked to pay a cancellation fee of over 20,000 yen reports how to avoid the payment.

THE ACTUAL FUCK WHAT ADOBE? Pic.Twitter.Com/WxSF7laSH7

— Asgore enjoyer ???? (@MRDADDGUY) April 12, 2021

This time, Adobe asked illustrator pixie to pay a high cancellation fee. In the image posted by pixie on Twitter, the message 'You have to pay AUD 291.45 (about 24,300 yen) as a cancellation fee of Creative Cloud' is written, Mr. pixie said. 'Adobe is really fucking (WHAT THE ACTUAL FUCK ADOBE?)', Expressing anger.

If you check the subscription cancellation conditions published by Adobe, you need to pay '50% of the remaining contract period fee' when canceling the 'annual contract (monthly payment)' that Mr. pixie had contracted. It is written as.

However, pixie said, 'When I signed up for the subscription, I didn't see the terms of service. Also, I was paying monthly, so I know I'm signing up for a'monthly plan'. However, in reality, I had a contract for 'annual contract (monthly payment)', 'he pointed out that it is difficult to understand the contract transaction of Creative Cloud.

However when you enter the subscription, you are usually not given the terms of service to read over in detail at all! You are supposed to directly go and find this information that despite paying a monthly fee, you are actually in an annual one and if you try to cancel early,

— Asgore enjoyer ???? (@MRDADDGUY) April 12, 2021

'It's very annoying that the subscription cancellation terms don't appear at the time of signing up,' said pixie, blaming Adobe for the lack of information it provides when signing up for Creative Cloud.

you will be charged a ridiculous amount to make up for the charges you “didn't pay” for the year. And the most infuriating thing about all of this is that you are not even shown this information when purchasing!

— Asgore enjoyer ???? (@MRDADDGUY) April 12, 2021

Pixie, who felt that the high cancellation fee request was unreasonable, contacted Adobe support and said that he was not willing to continue the Creative Cloud contract. As a result, Adobe treated pixie as an 'exception' and exempted him from paying cancellation fees. However, since the content of the message sent from Adobe at this time was almost the same as the message sent to Mr. pixie's mother in 2017, Mr. pixie said, 'This does not seem to be a coincidence. 'I'm distrustful of Adobe.

they will usually wave you off as an “exception” and cancel the fee for you. This article was written in 2017. This is the exact same thing that happened with me and my mum when we contacted support, so it's obviously not a coincidence. pic.twitter.com/yL84EIYx3a

— Asgore enjoyer ???? (@MRDADDGUY) April 12, 2021

In addition, pixie said, ' CLIP STUDIO PAINT is superior to Photoshop in many respects, and the developers of Crysta take good care of the illustrator community,' said software that replaces Photoshop. We recommend using Crysta.

this is why people are turning to csp because of this terrible business practice, and let's be real: it is, in many ways, a lot better than photoshop. What's great about it is that it has a dedicated company that cares about its community instead of constantly

— Asgore enjoyer ???? (@MRDADDGUY) April 12, 2021