Apple changed the policy that 'Apple Watch must be returned together with the main body when the band does not fit'



Apple in September 2020, there is no latest model 'Apple Watch Series 6' at the same time as the fastener of Apple Watch the new band 'Sororupu' and 'Braided solo loop'

was announced . Regarding the response when the size of this new band does not fit, Apple initially stated that 'the band must be returned together with the main body', but reported that it changed to the attitude that 'the main body does not need to be returned' in response to complaints. Has been done.

Apple Now Allowing Band-Only Returns For Ill-Fitting Solo Loop --MacRumors
https://www.macrumors.com/2020/09/24/apple-band-only-solo-loop-returns/?scrolla=5eb6d68b7fedc32c19ef33b4

Apple will no longer make you return your whole Apple Watch if the Solo Loop doesn't fit --The Verge
https://www.theverge.com/2020/9/24/21454693/apple-watch-solo-loop-band-fit-return?scrolla=5eb6d68b7fedc32c19ef33b4

You can understand what the new band 'Solo Loop' of Apple Watch is like by reading the review article of the latest model 'Apple Watch Series 6'.

'Apple Watch Series 6' haste photo review, rear sensor evolved with blood oxygen wellness sensor-GIGAZINE



In addition, you can check the details of 'Braded Solo Loop' from the following article.

Affordable new model 'Apple Watch SE' opened & photo review --GIGAZINE



The Solo Loop series is made of elastic material, but it does not have the ability to adjust the length of the band. That's why Apple offers nine band sizes and accepts band replacements in case the size doesn't fit after purchase.



Initially, Apple had the stance that ' not only the band but also the Apple Watch itself must be returned ' when accepting the replacement of the solo loop. If you return the main body, of course you can not use the latest Apple Watch purchased immediately after the release, and it was expected that the main body will return with the new band around the end of November, so Apple's response The voice of disappointment was concentrated.

Below is a series of tweets that show that. Eli Hodup, Vice President of Business Development at GameClub, a review site for game apps, used a (PDF file) size guide distributed by Apple to measure the size of pre-ordered solo loops. As a result, it turned out that Mr. Hodap's size was between 7 and 8, so Mr. Hodap ordered size 8.



However, when Mr. Hodap actually put on the Apple Watch that arrived, there was a problem that the blood oxygen wellness sensor did not work because it was too loose. What's more, when Hodap learned that he had to return the main unit and the entire band to replace the band, he told Apple support personnel, 'I only need one smaller band, but I returned the entire Apple Watch. Isn't it a little strange to have to do that? '

For Hodappu's question, Apple's support personnel 'Yes, completely agree with you' in terms of the respondents said, 'Apple is (purchase of Apple Watch) Order specification production has to be regarded as the order of' I asked him to convert the band for the whole body again.



After interacting with an Apple support representative, Hodap said, 'The only option I have left is to put up with the wrong size band or return the entire Apple Watch band and it won't arrive until late November1 I have no choice but to reorder the size below. '



In response to these troubles, Apple updated the size guide on September 23. I added detailed explanations and illustrations to make it possible to measure the size more accurately.



In addition, Apple product information news site MacRumors reported on September 24, 'It was confirmed that Apple has changed its policy and can now exchange bands without returning the Apple Watch.' It was. According to the IT news site The Verge, Apple accepts band-only exchanges both online and in stores.

In a post on September 25, Hodap reported that he was able to exchange only the band safely and that he was offered a sports band for the Apple Watch free of charge as an apology.

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in Hardware, Posted by log1l_ks