What is the 'feedback canvas' method that makes it easier to get useful feedback?
Product engineer David Stanito devised a ' feedback canvas ' that not only shares mutual feedback among team members, but also evaluates the feedback by scoring whether or not the feedback was what the members expected. doing.
Feedback Canvas.A tool for receiving honest feedback from your team
According to Stanito, it is important for team members to get to know each other in order to make feedback more useful. Stanito says that the feedback canvas also works better with teams that build relationships that better understand each other.
The feedback canvas is as follows.
◆Number of people
Choose 5-9 people from the team members you work with, one or more of whom will include your boss. Also, select one facilitator from the members. The facilitator explains to the members how to proceed with the feedback canvas, and organizes the feedback canvas as planned.
◆ time
The time required for the feedback canvas varies depending on the number of participants, but it takes about 1-2 hours. Use a timer or clock so that all members can keep track of the time.
◆ How to proceed
On the whiteboard or online board, create three columns of “good points”, “points to be improved”, and “specific improvement actions” for the members' actions, and write on the board what they came up with. When filling out the board, follow these two rules.
1: When proposing 'points to be improved', 'specific improvement actions' must also be proposed.
2: When writing feedback, make it clear, including the first person.
Once you have your feedback, you can score each feedback in about 5 minutes. Mr. Stanito has adopted a method of scoring in the range of 1-5, meaning that 3 points are “as expected”, 1 point is “much higher than expected”, and 5 points is “much less than expected”. It seems that it is rare to get 1 or 5 points. When scoring, it is desirable not to know who scored what. The result of the total score will be shared by all.
By scoring, you can see if your feedback was as expected, above expectations, or below expectations for the members.
Please note that you must not agree or disagree with the feedback posted on the board while the feedback canvas is running. However, you can ask the feedback for clarification and ask who wrote it.
In the feedback canvas by Mr. Stanito, each member at the end seems to read the contents written on the board. First, read aloud the opinions you have proposed from 'Points to be improved' and 'Specific improvement actions,' and then the facilitator will read the remaining opinions. Finally, the Feedback Canvas ends with the reading of the 'good points' that you have written and the facilitator reading the other opinions.
The feedback canvas itself ends with the steps above, but subsequent actions are also important to make use of the feedback obtained. Stanito recommends that you consider the feedback you received from members and read the feedback canvas results a few days later. Also, instead of thinking about feedback alone, it is necessary to consult with your boss, seniors, friends, etc. to think about the correct strategy and actions for the future.
By providing a feedback canvas, you can not only share each member's feedback, but also evaluate feedback to extract useful opinions and analyze what ideas and actions are evaluated. .. According to Stanito, it is ideal that the feedback canvas should be done at least once after 3 months. 'It's important to provide honest and truthful feedback,' Stanito said, in order for the feedback canvas to work well.
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