McDonald's test drive-through system and flyer robot with speech recognition AI
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It is reported that McDonald's is testing and introducing a drive-through automation system using speech recognition AI and a flyer robot at a store near Chicago.
McDonald's Tests Robot Fryers and Voice-Activated Drive-Throughs-WSJ
https://www.wsj.com/articles/mcdonalds-tests-robot-fryers-and-voice-activated-drive-throughs-11561060920
McDonald's is Testing Kitchen Robots and AI-Powered Drive-Thrus. It's About Time | The Spoon
https://thespoon.tech/mcdonalds-is-testing-kitchen-robots-and-ai-powered-drive-thrus-its-about-time/
At McDonald's stores near Chicago, in addition to testing and introducing voice recognition software into the drive-through system, a robot control flyer fry chicken and fish inside the store. McDonald argues that both technologies can help reduce customer latency, which has been on the rise in recent years.
McDonald's is forced to compete with smaller hamburger chains in the United States. On the other hand, fast food restaurant customers in the United States are on the decline, and McDonald's is trying to improve earnings by speeding up drive-through and other services.
While some McDonald's employees have criticized McDonald's efforts to promote automation, saying, 'Detract work from human workers,' Mason Smut, Senior Vice President of McDonald, said that the introduction of new technology He argued that automation is an aid to employees and not a threat to work. According to Smoot, drive-through systems and flyer robots using speech recognition AI will be tested at other stores as well.
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In the United States, there has been an increase in minimum wages , and McDonald's employees are also active in raising wages. On the other hand, a survey conducted by the National Restaurant Association in April 2019 has shown that more than a third of restaurant operators are struggling to secure employees. If drive-through automation is realized, it will be possible to respond to both staff shortages and wage increases.
In fact, the voice recognition AI, which was trial-introduced at a store near Chicago, was able to process drive-through orders without the customer being aware that it was an AI. 'I am very impressed. It worked perfectly,' commented to the Wall Street Journal, 65-year-old Tony Parish who actually bought a sausage egg muffin or coffee drive-through.
by Alan
Food-related technology media The Spoon pointed out that robotics automation works very well in fast-food stores where fast menus are important. In addition to improving the speed of service, there is also the merit of reducing the injuries of employees by leaving robots to perform dangerous jobs such as frying to automate part of the work. The employees are hurting a lot if they get injured, so it makes sense to automate dangerous jobs, The Spoon said.
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