Uber's driver is increasing 'vomiting fraud' claiming outrageous price with lie saying 'guests spit out'

by hhach

"Uber users are reporting that after using Uber, 80 to 150 dollars (about 9000 to 17,000 yen) was charged as a cleaning fee inside the car in addition to the normal price". Uber's driver seems to realize such "victim fraud" by counterfeiting "victims vomited in the car".

It's called vomit fraud. And it could make your Uber trip really expensive - Chicago Tribune
https://www.chicagotribune.com/business/ct-biz-uber-vomit-fraud-20180724-story.html

According to Uber's users, after surfing Uber, I was surprised that a normal charge was charged for 80 to 150 dollars, and when I inquired Uber from the help button of the application, the surcharge was called "for cleaning" I heard that there was a response. In the reply, "With the driver informing us that a trouble occurred while you were aboard, 150 dollars has been added for cleaning," along with the message that the "trouble" in the victimized car inside It seems that pictures were attached.

Uber's policy states that an additional $ 80 fee will be incurred when a passenger vomits in the car or spills a drink. And this fee will increase to $ 150 when "a significant amount of body fluid" is scattered inside the car.

However, the passengers who actually charged the additional fee do not pollute the inside of the car. Uber also acknowledged that such fraud is rampant at the time of article creation, Uber said that when a victim of fraud appealed innocence Uber investigated and finally it is being refunded.

Andrea Pérez, who lives in Miami, got down on the Uber when he was on the road because "the road was closed" and was drawn down to the destination before the next day with $ 98 (about 1 It is said that the cleaning fee of 1000 thousand yen) was claimed. Pérez inquired Uber from the app, "I did not have anything to drink when I got into the car and I could not soil it," Uber said that it was a response to defend the driver is.

by freestocks.org

Since Uber did not respond to refunds even after exchanging e-mails several times, Pérez responded to a credit card company and regained $ 98. After that, Uber said that he disabled Pérez 's account.

William Kennedy also living in Miami also used Uber twice a night and encountered an "emesis fraud" claiming a $ 150 cleaning fee from either driver. Kennedy said that it was necessary to exchange large amounts of mail to seek refunds of two frauds.

Journalists of El Nuevo Herald are also suffering similar damage. This journalist called Uber to head to the airport but canceled the reservation and called another car because the car did not show up. The next day, a car that did not appear was charged $ 16 (about 1800 yen) and a cleaning fee of $ 150 was charged.

Uber also said that "I heard that the driver had a" trouble "while you were aboard," he sent a picture of the victimized rear seat. But since the journalist had taken a screenshot of canceling Uber, he sent it to Uber along with the name of the driver who actually sent the image to the airport and the picture of the license plate of the car. Upon the subsequent interaction, Uber said that the fourth e-mail admitted the journalist's assertion.

by Capri23auto

Uber commented to El Nuevo Herald, "We are investigating reports that may have been fraudulent, we will respond appropriately to these accounts." Actually, the account of the driver who worked the fraud against the journalist was deleted. Uber says "Although the exact number of fraudulent cases was not known, most of the case where the cleaning fee was requested is legitimate because the inside of the car was stained."

However, one of Uber's drivers said that such fraud is frequent and states that there are drivers who "victorious" after the dispute with the passengers. "Many people do not carefully check details of e-mail or credit cards, so the driver can get a lot of cleaning fee," the driver says.