People who returned merchandise at Amazon Amazon BAN is going on

ByStock Catalog

On Amazon, even if it is a product after reaching the customer after purchase, in many cases, we set a policy to accept returns. However, it is reported that many people who have done too many returns have been BANed out of Amazon, and there are many cases that the service can not be used.

Banned From Amazon: The Shoppers Who Make Too Many Returns - WSJ
https://www.wsj.com/articles/banned-from-amazon-the-shoppers-who-make-too-many-returns-1526981401

Amazon banning shoppers who return items too often - CNET
https://www.cnet.com/news/amazon-is-banning-shoppers-who-make-too-many-returns/

If you've ever tried Amazon, you may have checked, but on Amazon Amazon is accepting returns for both items sold by the company and items sold by the seller at the marketplace. Of course it is necessary to meet certain conditions and it is not permitted to return goods for ordered goods or goods not recognized as being initial failure like the following Amazon's rules of Japan below, but opened Even if it is a commodity, some funds are refunded, so it can be said that the policy of accepting returned goods is listed basically.

Amazon.co.jp Help: Conditions for return / exchange


However, it is clear that Amazon, which should have a policy of returning goods OK, is advancing measures to BAN accounts of some of the returned goods. Some of the people who actually BAN seemed to have been closed accounts without any explanation suddenly, and some people have published blogs that "everything was expelled from the store".

Exiled from the Everything Store
http://www.patheos.com/blogs/imortal/2015/05/06/exiled-from-the-everything-store/

A female Amazon user contacted Amazon about the account being banned and said, "We have confirmed that there were multiple returns in the past 12 months and we have refunded or exchanged items returned We confirmed that there was a request.They have done support to make shopping better at Amazon.Please let us know what reason you were returning " I got a screenshot of what I received, "How wonderful customer service it is, what is the reason for my return? (6 cases last year ... but is it too much?") Also, I've tweeted the hash with the hashtag "#BoycottAmazon" (try to boycott the Amazon) "I was offered a replacement for"?

@ amazonand a replacement for something I NEVER rec'd. I want to replace my return reasons (like 6 purchases in the last year ... and that's too many?#BadCustomerExperience# onlineshopping#Horrible# ShopLocal#BoycottAmazonpic.twitter.com/2DY1qHmFka

- Claire Bochner (@ cmbochner)April 17, 2018

Amazon's return policy does not stipulate that "customers with many returns may be locked out of service", but on the other hand, it is possible to suspend users' use at Amazon's discretion in the terms of service It has been with. According to Amazon 's terms of Japan, "Amazon reserves the right to refuse service, suspend accounts, cancel the license to use Amazon Services (~), and suspend without prior notice under its discretion It is stated that ".


Amazon spokesperson said in an interview with CNET "We want all customers to use Amazon, but it is rare that some users misuse our service for a long time There is a situation. "" We never make such decisions lightly, but in order to protect customers' shopping experiences at Amazon, we have more than 300 million customers worldwide If it is an event caused by our mistake, we will consider appropriate countermeasures, so please contact us directly. "

It is a place where it is definitely wanted to clarify how many cases and what percentage of returned goods will receive BAN measures, but there is a place where it is obvious that, on the other hand, a person who is aware that "I think there are a lot of returned goods by myself" It seems better to keep in mind that there are similar events.

ByZhao!