HTC announces the service to exchange the entire smartphone free of charge even in accidental negligence, benefits even if the service is not used

ByToby Charlton-Taylor

If the smartphone's display is damaged, the main body gets submerged, or if the smartphone breaks down due to user's negligence, it is mostly the case that it becomes a negligent damage and is not covered by the guarantee. Although it becomes costly repair expenses when it becomes out of warranty coverage, even if there is negligence damage, service that exchanges smartphone for new item for free "UH OH Protection"HTC announced.

HTC Uh-Oh Protection | HTC United States
http://www.htc.com/us/uh-oh-protection/

UH OH PROTECTION ADDENDUM TO LIMITED WARRANTY | HTC United States
http://www.htc.com/us/uh-oh-protection/terms/

"UH OH Protection" announced by HTC is a service that will exchange for a new item for free within 12 months from purchase, even if it is damaged due to the user's negligence such as screen damage or submersion. The target models will be the company's smart phones "HTC One M9" and "HTC One M8", only models purchased in the United States from April 10, 2015 or August 31, 2015.


For users who did not use the service during the free exchange period for one year, a coupon of 100 dollars (about 12,000 yen) will be gifted and used at the next purchase.

What is not eligible for free replacement is "damaged in use that does not conform to the usage method described in the user manual" "IMEI / MEID number is deleted" "remodeled and repaired" "battery replaced" In other words, terminals that remodeled or repaired by users themselves, or have been used inconsistently, are not replaceable for free.

ByKārlis Dambrāns

In the past HTC has also provided a service called "HTC Advantage" which guarantees exchange of display at no charge within 6 months from purchase, and UH OH Protection is said to be an extension of HTC Advantage.