What happens when children purchase 540,000 yen for Xbox in-game?

ByJiposhy. Com

The latest Xbox and Playstation are compatible with Internet connection, you can purchase and download game software from the registered credit card. Depending on the game, it may be possible to "buy in-game" data that can advance the story favorably with the in-game store, but as the head of the corporate communication department at the World Bank,Bill & Melinda Gates FoundationHave a career working inJeremy HillmanThe blog posts how his son purchased a total of $ 4,500 (about 546,000 yen) data on Xbox's in-game purchase.

Microsoft X-box and a family problem - Medium
https://medium.com/@jeremyhillman/microsoft-x-box-and-a-family-problem-8da1b57c7a74


One day, Mr. Hillman who confirmed almost no credit card settlement history usually confirmed the history, and it was confirmed that Microsoft had settled $ 109 (about 13,000 yen) four times consecutively in 2 days I noticed. Because Mr. Hillman's son uses Xbox 360, Mr. Hillman gathered his wife and his son and asked, "Is there any mistake?" Then the son confessed that he bought a fee "player pack" in the FIFA soccer game.

Mr. Hillman's family just moved from Seattle to the east coast, Mr. Hillman's son lost his opponent and recently he was more likely to play games at home. As my son cried "I tried to buy a 100-dollar player pack, I tried it several times because the purchase procedure did not proceed well," Hilman talked to Microsoft's support and explained the circumstances . The support staff responded kindly, "I will think that refund procedure will be done if I make a confirmation" purchase history "and" mistake ", but at the end" ... .... As for other settlements What can you do? "Added.

Mr. Hillman, who was completely unaware of the problem, confirmed the settlement history page while receiving an explanation from the person in charge, the history which continued to purchase the virtual FIFA player pack for several months was lined up and the total amount was 4,500 dollars ( About 546 thousand yen) and that it was. Whether these settlements will be compensated or not will be informed later on whether the payment will be compensated or not because the amount is large. E-mails sent from Microsoft a week later are "settled with minor accounts, but parental rental Because the control function was not turned on, the credit card owner is responsible for settlement payment, refund is not allowed ".

ByPhalinn Ooi

Originally Hillman registered a credit card as an account to buy "game software" of 60 dollars (about 7200 yen) to his son, but it is structured to be able to purchase items that will cost as much as $ 100 in the game I did not know that. A password is requested at the Apple App Store in settlement, but even if it is a minor's account even if it is a minor's account, it is not necessary to input a password, and there is also an item for entering a credit card security code each time There is no such thing. Despite these explanations, Mr. Hillman does not cover Microsoft 's decision, and Mr. Hillman pays $ 4,500 in full. Expenditure of about 546,000 yen (4,500 dollars) is a large amount of money at the level where living is not established in many families, but fortunately, at Hillman's house, it seems that it was enough to just give up some luxury ahead of saving money is.

Mr. Hillman's son said he did not understand well that the in-game purchase was settled with "real money" well, and he said that he clicked it and settled it many times in order to obtain player data. My son was confiscated with Xbox 360 as a penalty for this time, and purchase of the table tennis table promised was postponed. However, Mr. Hillman is doubtful about Microsoft's payment system and expects "there will be thousands of people who have experienced the same situation."

ByEA SPORTS FIFA

Mr. Hillman working at the World Bank said that it is easy to settle in thousands of in-game purchases, "Microsoft calculates the percentage of losses and deals with complaints rather than preventing customers from making mistakes in payment I think that it would be more beneficial to hire talent, Microsoft 's decision is based on profit maximization, only minimum legal requirements are enacted. " Mr. Hillman can not take time to act on his own, but if a class action lawsuit seeking compensation occurs, he is willing to join us.