How will the monitoring of the workplace affect the behavior of employees?

ByTodd Huffman

In England there are over 3 million surveillance cameras,We are also monitoring people's behavior from the trash canIt is the first time in the world. Surveillance cameras are certainly effective in controlling crime, but there is also criticism that excessive surveillance violates personal information. Meanwhile, the results of experiments on the influence of surveillance on people's behavior are summarized.

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The term "surveillance" has been taken up well in recent news, especially the famousEdward SnowdenByNSA (National Security Agency of the United States)The interruption of the interception of phone / internet line's interception. But in the discussion on whether to increase the number of surveillance cameras in New York TV programs, discussions on surveillance are appearing that politicians participating are aggressive.

ByDonkeyHotey

"Whether monitoring worries for security or anxiety?In another direction of the problem such as "Impact of monitoring on human behavior"there is.University of Washington (St. Louis)Associate professor of economic education organizationLamar PierceMr,Brigham Young University (Marriott)He is an associate professor ofDaniel SnowMr,Massachusetts Institute of TechnologyHe is a researcher at Sloan Business Administration Graduate SchoolAndrew McAfeeMr. 3 people surveyed the employees of the restaurant, and the results were presented as research paper.


The origin of the research was presumed to have caused damage of 200 billion dollars (about 19.9 trillion yen) annually to the economy due to the stealing of foods and drinks by employees in the restaurant industry in the United States, such as withdrawal of sales proceeds It was that. ResearchersMonitoring softwareBy monitoring the interior of the restaurant using the monitor, the behavior of employees working in the surveillance environmentPrevention of theftWhenproductivityWe will investigate how it will affect. First of all, many waiters / waitresses work with statutory minimum wages, salary is dependent on chips, so income is not stable. Therefore, when stealing things from the workplace for the purpose of living occurred, and the stealing went well, it was "illegal capacity pay" as it was. Therefore, researchers estimated that by using "monitoring software", research models could reduce the damage caused by theft by $ 22 a week (about 2200 yen), and in fact five American family restaurants We monitored the monitor after announcing it to employees on the chain.

ByCasch 52

As a mechanism for monitoring monitoring, employees shift, sales and income of food and drink,POSIt monitors data, detects suspicious patterns, and issues an alarm. The monitor surveillance gradually gained effect and the amount of damage by a theft in one restaurant began decreasing by 7 dollars (about 700 yen) of the monitoring start month, compared to the previous year, 48 dollars (about 4800 Yen) decreased. And the total revenue minus the damage caused by theft has increased by 2975 dollars (about 300,000 yen) in the week worth 7% of the average total revenue. Furthermore, the average rate of chips has increased by 0.3 points to 14.8%, indicating that monitor monitoring has increased the level of customer service and improved productivity.

ByArnaud Doyon

It seems that various stealing methods are devised so that it can skillfully pass through the POS data, but employees who steal the fear are afraid of the occurrence someday. The monitor monitoring system is effective in prevention of theft, and in terms of productivity, employees who steal the burglary worked on customer service to obtain reduced income, as well as improving work motivation of employees unrelated to theft It is also possible to promote and increase productivity.

ByHckySo

Research on monitor surveillance that is increasingly taking effect in the United States is difficult to imagine introduction in Japan without a chip system, but from the beginningWork motivation is highIt may not be necessary for the Japanese who is said to be totally.