How to apologize when it makes a mishandling error, is effective

Failure in life is inherent, but it is a common story that "one life will be ruined by one failure". If possible, I want to avoid failure, but since it is human, I can not avoid mistakes. If failure can not be avoided, at leastA good way to apologizeI would like to master. What is the way to assemble a good apology?

The Structure of a Real Apology
http://spin.atomicobject.com/2013/07/24/real-apology/

The Most Effective Ways to Make It Right When You Screw Up
http://blogs.hbr.org/cs/2013/06/the_most_effective_ways_to_mak.html

Lies sometimes hurt people. When you lie, the best thing is to do a sincere apology first. Anthropologist Gary Chapman's book "Five languages ​​of apology (five phrases used for apology)"I list five common ways to apologize. that is,
1. To express regret - to say "I am sorry"
2. Accept responsibility - I admit that "I was wrong"
3. Make compensation - "I will do it properly"
4. I sincerely regret - "I will never do it again"
5. Petition for forgiveness - "Can you forgive me?"
It is like that.

ByD. Sharon Pruitt

But these apologies are not an effective apology. It is because it is "apology from my point of view" and not "an apology from the viewpoint of the opponent".

ByPeeter Marvet

Recently, "The Most Effective Ways to Make It Right When You Screw Up" published by Heidi Grant · Halbverson is an accurate summary of this in an easy way to accomplish this.

The problem is "Most people are apologizing for themselves." I apologize with my point of view, thoughts and feelings. "I did not plan to do that ..." "I did my best ..." "I did not know it well ..." "There are plumbing on this ... ... These are all apologies from my point of view. If you want to make an effective apology, you should "apologize from the partner's point of view". It is to think about what kind of tragedy was caused by you, what kind of feeling is your opponent, and what you are asking you to solve.

ByJacob Botter

Recent studies have shown that an effective apology will make human relations better. Dave Crosby and Sean Crawley say "A thorough discussionHowever, how important is it to make the plan effective and enhance teamwork? "Although I am publishing a must-read for the new recruitment, thorough discussion is necessary also in the apology. By thoroughly discussing, Win - Win relationships are created.

However, depending on who apologizes, apologies need to be changed.

If you apologize to someone who accidentally coffee, what you want iscompensationI guess. "I will reimburse for cleaning fee" is "apology from the other's point of view". If the partner is a partner or a friend or colleague, you will not seek compensation. surely,"Understanding the partner's feelings, understanding and empathizingIt is best to express. If you failed to keep the deadline when acting on the team, the team member's request is neither compensation nor empathy. "Recognition of rules you brokeI guess.

ByToni Blay

In other words,To apologize sincerely after truly understanding what the other party is seekingIt is an effective apology law. In order to have you forgive, you have to give up "keeping the face", "insisting that you are right" and so on. But as long as these egos are sacrificed, a real apology will be established and a long and happy relationship with the partner will be obtained.Effective apologyIt is not an easy thing, but it can be said that it is an important technique to live life happily.