Gruppon apologized for the problem of "Bird Cafe Ryousa Osechi", what on earth was the problem

On January 5, Groupon apologized for the problem of "Bird Cafe Rushed Osechi".

This is a fashionable coupon purchase site "Groupon"Delivery of osechi purchased at late is delayed, and it is about the matter that the contents are totally different from those explained.

What on earth happened in the New Year where supposed to be congratulating?
Speaking of New Year 's Day, Osechi. I think that some people eat something made by themselves and their families, but it is quite hard to make osechi at home, so many people say that they recently ordered them on the net beforehand and delivered to the New Year Is not it? However, if you opened the lid and the contents of the oshirasu were scusca and 6P cheese was rolling, would not it be wrapped in dark feelings from the New Year? It was just such a problem of oseashi that the New Year of 2011 witnessed.

In December, a joint coupon purchase site "GrouponCoupon that can buy the omensed osechi of 50% of Yokohama's popular restaurant "Bird Cafe" appeared, 500 people bought and coupon was established.

Groupup (GROUPON) - 50% OFF 【10,500 yen】 2011 春春 «33 clothes, 3 tiers, 7 sizes (4 servings) shipping fee included using Yokohama 's popular restaurant ingredients Delivery fee included» December 31


What is becoming a problem is this "Bird Cafe Rushed Osechi". As in the title, it is a coupon offering 33 yen for 4 servings, usually at 21,000 yen, at half price of 10,500 yen, with rice café provided by a restaurant called Yokohama etc. .

In Groupon, the number of people over the prescribed number purchases a coupon, so that a contract is established and a discount can be received. 500 people purchased this osechi half price coupon.
The coupon application was from noon on November 25th noon to noon on 27th November, and the delivery was scheduled for December 31st.

The 33 items planned were as follows. If Kole is 10,500 yen, you will definitely want to order.

(FISH)
Norway smoked salmon / steamed sweet white wine steamed / caviar / dead mackerel sushi / abalone cold making / shrimp terrine / rural making / shark's fin of biscuits / scallop moment smoke / oyster esca bessh / how much Boiled soy sauce / Konbu rolled konbu / Grill
(VEGETABLE)
Shrimp potatoes and Kyoto ginseng, Kodoin daikoni cooked together / Red and white / Kawaii's balsamico flavor / Cold of baby bamboo / Bamboo grill / Chestnut brush / Lily root pickled in sweet vinegar / Pickled vegetable black vinegar flavor / Red & white Black bean in Kamaboko / Date rolled / Tanba
(MEAT)
Braised soy sauce in wing / Roasted French sharan duck / Domestic wagyu bee roast / Nagoya Cochin smoked thigh meat / Confit of sand liver / Mustard sauce of black sand / Kagoshima black pig's Kyoto miso pickle / Crab fleet / Raw ham and Camembert cheese / Roasted meat roll

However, it seems that it was the following items that actually arrived. First of all, there are many gaps. It is not that the prepared vessel was too large, but it is insufficient in the volume of contents even if it sees it. Although it is made a story with 2 ch etc., it seems that it does not seem to be osechi for 4 people, such as having only one 6P cheese.


Black bean is rolling in the partition without putting it on foil or putting it in a separate container.


Although this stage is the most straightforward, still a small partition is missing variously ... ....


By the way, regarding this picture, the president of the selling agency who received the news program interview "The photograph of the net was taken in the most severe condition"We are explaining.


Some people reported that osechi was delivered by ordinary courier service rather than cool flight, there were also cases that rice is already rotten. In addition, it is reported that despite osechi, it did not arrive on December 31st.

(Cache) Osechi is out of the question: Bird Cafe Yokohama store [eating log]

It is about "osechi" which this store sells.
In the shop, purchase items sold for 21,000 yen from Groupup at half price of 10500 yen.
In groupup it was displayed that 500 people bought it.

Originally, once the order was confirmed, it was a promise to call the delivery date within 5 days, but even if the contact never arrives.
If I thought that it was strange, from Groupup, there was a message saying "I can not call you from the store, please bring it for a while" e-mail.
"Hey, are you OK?"
If I thought, finally the phone from the store.

Since it was the inquiry "When would you like your delivery date?", I specified "From 20 o'clock to 21 o'clock on the 31st," ...
Today (31st), my wife and I have been shopping from home.
"Oh my god, have you arrived already?"
Hey, it's not over 2 o'clock yet ...

After finishing shopping at the end of the year, I was surprised to see "osechi" arrived home, saying "You are lucky to prepare for osechi" this year.

The content is Sukasuka.

Is it 4 servings now?
It is a miscellaneous arrangement as if it was served like a beating.
I wrote 33 items in all, are they? 25, 6 items?

... Hey, cheeses are wrapped in foil?
eh? Caviar is falling down this side This?
It is two rolls of Date, but do you want four people to separate this?

With this ... 1 million yen?
No, it is a lie, is not it?

Four families, bluntly.

No, something's a mistake, let's call, to the store.
Take care and try calling ...
Two-piece.
I can not connect at all in the story.

Once in 20 times, the phone is connected and the ringing sounds ... but it is not.
I think it will expire.
What's going on?

"Is not it a day off?"
"Where can I contact him?"
"Hey? May I eat this?"
"... I can not return it ..."

Separately I do not intend to be Kramer.
But, I am tolerant enough to pay 10,000 yen for this.
Let's say that there are people paying 20,000 yen in this, is not this a "big problem"?

Conclusion.
I threw 10,000 yen into the dob.

I hope to receive sincere responses from the store.
Oh, I feel sick.
It's the worst.

----------
Further report.
After doing this post, I tried calling again with no good.

So, after all, you have not connected, and you have hung up again and again ...
After the ringing tone called pulp ... the transmitted sound is!

It was finally connected.
Oneself ... calmly calmly! Talking while saying, it turns out that it is the following situation.

· Currently, half of them are not delivered (delay is occurring)
· Delay will be scheduled tomorrow morning.
· Claims such as "delivered by gutcha-cha", "the number of items is insufficient", "the amount is insufficient", and "an improper indication" are being received

So, what if we talked to the store side ...
· I hope you can enjoy delivered items.
· Since I will apologize to my house on January 2 or 3, I would like to refund there.
To that.

Since there seems to be many other complaints, please negotiate with the shop by calling and not giving up "not connecting" to the store who ordered osechi at the bird cafe.

Well, I think that it is natural course.
However, since I think that it was a serious apology correspondence, I will withdraw the statement that I threw 10,000 yen into the dob.

This problem became a fuss on the Internet from December 31st.

Ousha cuisine bought at Groupup discount is too severe with wolter w w

【2ch】 New speed quality: Osechi dishes bought at groupup discount are too severe with wolter w w

Painful news (No ∀ `): Topics on buying osechi dishes purchased at discount of groupup is too severe - livedoor blog

WhilePeople who went to a real shop of a bird cafe and found delivery notes from garbage appeared. Even though I am not satisfied with the number of Osechi items, I heard that it seems that it seems to be substituting caviar with lampfish eggs or substituting Tanba black bean with Chinese grape beans.

The topic will expand further.

Togetter - "Eating and drinking restaurant talk" - "How much is the" cost "of goods? Where is the profit base, examples of gifts, osechi etc ..."

In addition, people who received the osechi have been reported to the groupup from people who did not reach it, and Groupon made a full repayment and apology correspondence announcement on January 1st.

Groupon (GROUPON) - About the case of the bird cafe "Ryosuke Osechi"

I manage a bird cafe that sold us New YearFood and Culture Research InstituteIsOfficial blog"It took more time than expected to cook and cram 500 sets, causing delays to be delivered" "It was decided that it was impossible to do so and forced to do what can not be done with a cancellation request This situation was brought up, "and Kenji Mizuguchi came to express his resignation. However, before this, I tweeted on Twitter, "Otsushi thanks to sales for one store" and I am not trying to raise profits unfairly by selling osechi who lied content What was thought was also a big opposition.

Painful news (No ∀ `): President of" Bird Cafe "resigned with Groupup New Year holiday - Livedoor blog

In this topic, the president of the western food chain of Furansutei appeared, and it spreads to the extent that it does not know what is the center of the topic.

Groupup odor Osechi incident Furrantte (@ mgrantfood) president "How old are you?" "Do not despair" Kire

Eventually, the topic will jump out of 2 Channel and Twitter neighborhood and be picked up in general media.

"Sample different from" 500 pairs of buyers and trouble - 47 NEWS (Yona no Toshi news)

Net Order Osechi "Unlike the sample" Delivery Delay: Society: YOMIURI ONLINE (Yomiuri Shimbun)

Asahi.com (Asahi Shimbun): New Years as well as cook without reaching 200 people. Groupon - Society

Refund on net selling Osechi complaint NHK News

"Unlike the sample!" Complaints are overwhelming complaints on the net sales osechi

"Net order" Osechi cuisine "trouble successively" News i - TBS video news site

Current affairs dot com: Opinion selling apology = "Sample is different" Complaints rushing - Group purchase joint purchase

It is reported also overseas.

After Mochi, Osechi: The First Food Brouhaha of the New Year Troubles Traditional Japanese Meal Purchased on Groupon, Rakuten - Japan Real Time - WSJ

On January 5, GroupupConfirm there is a difference between the delivery delay and the product content at the bird cafe "Ryosuke Osechi"Then we made an apology and made a report. Among them, Groupon said that it was caused by not being able to determine whether quality management, manufacturing control, and delivery management were adequate for the suppliers of products purchased with coupons, We are striving to rigorously review the results.

There are companies offering it by dividing it as "advertisement expenses" around Groupup and similar coupon purchase sites, while making up expensive menus which do not exist originally, making it half price It is pointed out that there are cases in which it seems as if it is offering it cheaply. Actually, when purchasing inexpensive coupons and going to a shop, it was reported that goods were offered which would not match the original price, which is expected to improve in the future.

Regarding this point, the side who actually operates the shop,I want you to sell at a price lower than the original price after raising the list price rather than the normal price(Example: I'd like the fixed price of 5000 yen item to be 10,000 yen and discount it for 4500 yen and sell it)Dual priceI confess that I received the offer of. This store manager said that he refused the offer, thinking that it would be possible to return the amount of fee, etc. to be taken by groupup to customers, rather than receiving the conditions presented by Groupon.

By the way, regarding the osechi affair,

At the end of the year it means that the prices of osechi ingredients sharply rise

That's why Japanese restaurants need to make friends and make relationships with fishermen on a daily basis

About 300 pieces are about the limit for Kyoto's pride three-star restaurant "Kikunoi".
This is not enough manpower, I can not arrange the materials.
Of course one company can purchase it as monopoly, but then the material does not go to a small restaurant.
That kind of "one personnel" is most disliked in Kyoto, so most famous people do so.

When,The president's blog who plays KyotoCommentary is being made at. At the end of 2010 at GIGAZINEI tried to make "cheap oshiri" just for what I bought for supermarket etc.But this rice seaweed does not contain kelp winding was also the reason "This material does not come together".

There are cases where it seems to be convinced of the price assignment that strangely high prices are seen from the outside when you know the circumstances, but Osechi was just such an item. "With regard to the product "Ochomechi", we are not "never" in profitable products etc. to earn bonuses at the end of the year, non-profitable products made without touch thanks in a gratitude feeling"about it.

I will not return this year 's New Year anymore, but when you order next year' s osechi, keep in mind that I may be able to buy good osechi.