Because the cafe au lait was broken in the Let's note, I tried repairing to Panasonic

Thursday, January 21, 2010, after 16:10, Let's note "CF-W 8"When working on Gokigen, the terrestrial digital tuner that had been placed on the desktop dropped somehow and it came in the cafe au lait cup that was placed about 30 cm to the right of the Let's Note Direct hit, as it was, the cup overwhelmedly fell down and blew away, the cafe au lait was bustling on the Let's Note "CF - W 8" in front of you, and it came to be in a miserable state ... .... Fortunately the CF - W 8 has a mechanism to discharge it to the back side even if the liquid spills over the keyboard, but the amount of cafe au lait too much, flooded with the richness until the vicinity of the wheel pad near this, flooded, ridiculously It has become.

Although I tried to wipe cleanly cleanly, it became a disastrous state that "1", "Q" "W" "E", and the left "Shift" key etc. did not move, and although it was not so, I could not do the job It was. I took the treatment according to the instructions attached to the Let's Note and dried it overnight, but after all I did not return to the former position, so it was useless to go out for repair.

That's why the records in chronological order that we actually asked for repair are from the following.◆ around 12 o'clock on January 22, 2010
Looking at the repair procedure of the attached manual, it is said that it is good to check in advance with "PC - Diagnostic Utility" in order to diagnose whether it is really broken before requesting repair.Please tell me the procedure to start the PC-Diagnostic Utility."Immediately after turning on the power of the personal computer, I pressed the" Ctrl "key and" F7 "key at the same time, while activating the" Panasonic "startup screen, and started the PC - Diagnostic utility.


As it took about 1 hour to test, I confirmed the error on the hard disk rather than the keyboard. Even if it fails, it goes to repair, thank you very much.


After backing up the contents of the whole hard disk, we decided to check the procedure of the repair request on the following page. By the way, this time CF - W 8 is "Myrets Club"It is a Let's note premium edition with 3 year special warranty premium service purchased. Since I bought it around October 2008, it has already been over a year.

About Let's Note Repair | Myrets Club - Panasonic Mobile Personal Computer Let's Note Sales Online Site | My MALL | CLUB Panasonic
http://club.panasonic.jp/mall/mylets/open/repair/

"Please repair the Lettu notes purchased at the Mairets Club, please request from" purchase history "", but even if you log in and check it, the model you bought is not displayed. Apparently, it seems that only purchase Let's notes is displayed in the purchase history within the past year, so it can not be helpedProcedure and request on reception (in the case of application from other than purchase history)"We will ask you to repair by telephone or e-mail. This time, I chose mail to record the process of repair as much as possible.

When I look at the item of "Myrets Club repair reception desk" on the above page, since the reception day is all 365 days and the reception time is from 9 o'clock to 20 o'clock, please hurry and send it to "[email protected]" Send the following email to:

◆ January 22, 2010 around 19 o'clock

Mailletts Club repair reception desk
to whom it may concern

購入履歴から既に消えているので、http://club.panasonic.jp/mall/mylets/open/repair/に従ってメールで連絡いたします。

Model: CF-W8EWBAAP
Serial number:********
Symptom: I spilled the cafe au lait on the keyboard yesterday around 16 o'clock, 24 hours passed after doing the correspondence according to the instructions,
I could not move even if I pressed the keyboard "Q" "W" "E" "1", left "Shift" key.
I do not recognize other keys irregularly or repeatedly.
When you connect an external keyboard, you can recognize any key without problems, so you get the impression that the contact has gone wrong.
Also, it seems that the CPU can not be recognized from the task manager of Windows XP Professional Service Pack 3 or the operation is unstable overall.
As a result, I diagnosed it using the Let's Note PC-Diagnostic utility, and found an error on the hard disk.

Please contact us by e-mail regarding future procedures.

Next day, the following e-mail came from "Panasonic IT Products Division Kobe Customer Center".

◆ January 23, 2010 around 11 o'clock

**** Mr

From the viewpoint of information security, this mail is a mail
We are operating for the purpose of preventing erroneous transmission.

In customers, we are in heavy use, truly in trouble
Although it is understood, gist Please understand and receive this mail,
Please reply to the sender.
As soon as the reply mail arrives at our company, we will email the text.

Thank you very much indeed, but thank you.

It seems to be part of measures to strengthen information security. Reply as follows.

◆ around 15:20 on January 23, 2010

Panasonic Corporation IT Products Division
Kobe Customer Center
to whom it may concern

It is **, because the mail arrived properly,
Please send me the text procedure.

Well, then, I'm looking forward to working with you.

Then, after 20 minutes without putting a haircut, e-mail from the Panasonic Kobe Customer Center! fast!

◆ around 15:40 on January 23, 2010

**** Mr

My name is Panasonic Kobe Customer Center **


Always I am indebted.
Thank you for your reply to the test mail.
We will contact you with e-mail regarding the matter of PC repair.

"① I spilled a cafe au lait on the keyboard.
The keyboard "Q, W, E, 1, left Shift" key does not work.
Other keys will not be irregularly recognized.
② CPU recognition is impossible from Task Manager.
③ HDD error with PC - Diag "I have heard.

Although I am sorry to trouble you, I will take over on us and let me confirm it
Thank you for your kind attention.

Regarding (1), although originally it will be paid for, but the customer has a special guarantee
Because I am subscribed, I repair it within that insurance.
We will apply for insurance on our side, but concerning the content of the accident, the following 3 points
Please inform.
1. When (eg: December 20, 2009) 2. Where (eg home)
3. Situation (eg, accidentally spilled a drink)

With regard to the symptoms of ② and ③, symptoms before celebrating the cafe au lait
Will it be? Please inform us of the timing if you do not understand.


Regarding the takeover procedure, please confirm the following contents and reply or
Please contact the following contact information.
(In case of telephone, please contact management number ************ name)
If you do not mind, please also contact us during the day.



The content you want to contact is

1. Collecting place / delivery destination (up to department name in case of work)
2. Pickup destination telephone number
3. Collect date and time 1) 9: 00 ~ 12: 00 2) 12: 00 ~ 15: 00 3) 15: 00 ~ 18: 00
4. Password (BIOS: WIN activation:)
(You can also write notes on the product)
5. Other

METHODS: After checking the schedule of the customer, we will request pickup to Nippon Express.
As we will visit you with a special packing box
Please hand "the body with battery + AC adapter + warranty card".

* Do you back up your data?
Because it is necessary to handle troubles on transportation, it is possible to respond
If there are, sorry to inconvenience but thank you.

Schedule: Pick up date will be from the next day you received contact.
(If you contact us before PM 4: 00)
* If you wish to pick up on Saturdays and Sundays, please make it by Friday PM 4: 00

Period: Collected in the morning · · Delivery schedule during 3 ~ 4th day including pickup date
Collecting in the afternoon · Delivery scheduled during the 4th to 5th day including pickup date

* Saturdays and Sundays and national holidays are also undergoing repair correspondence,
The schedule extends for holidays as the number of courier services is small
Sometimes.
Moreover, there are some errors depending on repair contents / area.


I'm sorry to trouble you, but after confirming the above, we will contact you
Thank you.

Because I was busy while working, the next morning, I replied as follows.

◆ January 25, 2010 around 9 o'clock

Panasonic Corporation IT Products Division
Kobe Customer Center
** Mr

I am indebted to you, **.

1. When (Example: Dec. 20, 2009)
→ 2010/01/21

2. Where (eg: home)
→ Office

3. Situation (eg, accidentally spilled a drink)
→ The terrestrial digital tuner that was placed on the desktop machine shifted significantly due to the earthquake of the previous day,
There is a cup that falls on the desk little by little with the walking vibration of the people going and leaving the office and the cafe au lait was placed at the falling point,
It flew by the momentum of the collision to the top of the keyboard of Let 's Notes at hand.

> Also, regarding the symptoms of ② ③, symptoms before spilling cafe au lait
> Will it become? Please inform us of the timing if you do not understand.
About the symptoms of ② ③ I spilled cafe au lait.

> 1. Collecting place / delivery destination (up to department name in case of work)
****************

> 2. Pickup destination telephone number
************

> 3. Collect date and time 1) 9: 00 ~ 12: 00 2) 12: 00 ~ 15: 00 3) 15: 00 ~ 18: 00
1) From 9: 00 ~ 12: 00, please make it as soon as possible.

> 4. Password (BIOS: WIN activation:)
The BIOS is "*********************************",
For WIN activation, it is set to "************************************".

> 5. Other
I have a warranty card at hand, but how far can I fill in this?

> * Are you backing up your data?
All data has already been backed up.

Well then, we are sorry for troubling you, but thank you.

Then I call from Panasonic Customer Center around 10:20 after about 1 hour. The content was confirmation of the e-mail above. The contents confirmed by telephone are as follows.

· Collection will be from 9 o'clock to 12 o'clock in the morning of the 26th day of the next day.
· Even if there is no warranty card, since purchase history has already been left on Panasonic side, it is OK even if blank.
· As Nippon Express conducts collection, on the day you hand it to the person who came the computer main body · battery · AC adapter · warranty card · check sheet will put it in the packing box
· In addition, I will send you a confirmation letter at a later time so I want you to print it and fill it in.

E-mail arrived about 10 minutes later after taking a note of the above items. The contents are as follows.

◆ around 10:40 on January 25, 2010

**** Mr

Thank you for using this repair service this time.

About the matter of personal computer repair which we adjusted previously by telephone
We will guide you.

Although it is sorry to trouble you, please attach the separate sheet "Repair Request Confirmation Sheet"
Thank you for reading and filling out necessary items, additional details etc.

Also sign the signature in the bottom row of the paper, ask the Nippon Express driver to pick up pick up
Please give it along with a personal computer etc.

Depending on various circumstances, it is necessary to pass the "repair request confirmation sheet" to the Nippon Express driver
If you can not do, we apologize, but please contact us by fax.
If you do not have a fax, please contact the following contact information.


Sorry to trouble you, thank you for your consideration.

This is the content of "Repair Request Confirmation Sheet".


The next day, Nippon Express came to pick up at 11 o'clock on January 26 (Tuesday).


The following contents confirmed when picked up. Especially check the appearance and check if there is no scratch on it.


After that, I just have to wait for the repair to end .... On 2 January 28th (Thursday) around 18 o'clock, I received a call from the Panasonic Customer Center on the matter of Let's Note Repair. The next day, when I called at 9:03 on January 29 (Friday), "The reception has ended, the opening hours are from 9 o'clock ... ..." it is already 9 o'clock!

A different person responds to the call again at 9:16, another person responds to the caller, but the person in charge who called me the day before has not yet left the company. So, instead of looking it up and getting in touch with you.

Around 9:44, a phone from a Panasonic customer center person (a person whose name was mentioned as a person in charge of the exchange mail up to now) which had been exchanged by e-mail until now. Since the keyboard key certainly did not recognize, exchange, exchange also about the side of the keyboard etc. For HDD, Panasonic side did not get an error, but I tried again. There were two virus responses in the hard disk, but what should we do? So I decided to have Windows reinstalled.

Next day, January 30 (Saturday) 11:48 and 15:22, I was receiving from Panasonic Customer Center but did not notice. As I noticed that there was an incoming call at last at 16:58, I noticed that there was an incoming call at last, so when I called from here, "I will call you from the customer so I will make a phone call and call back from here I will do it. " When I re-inspected the hard disk from the Panasonic customer center at 16:59, it was confirmed that an error occurred in the hard disk when the temperature was near 0 degrees, so I changed the hard disk and sent it in the initial state. Also, since the expansion memory I bought at places other than Panasonic was also giving an error, I will remove it. Also, regarding the case that two virus responses came out, since it is already exchanged for each hard disk, is there a detailed report still necessary? So I decided to enclose the virus check result so that I am concerned for the time being. Finally, the shipment will probably be Monday, the phone is over.

On February 2nd (Tuesday), we brought the Lettu notes that Nippon Express completed repairing around 11:55.


Open the box and check the contents.


I opened the box and the Lettu notes and power supply were packed in this way.


Let's notes became alive, beautiful, it came back.


Delivery statement that this enclosed.


The invoice amount is zero yen.


Actually, as you can see from this specification, it was felt that the keyboard 3450 yen, the top case 6300 yen, the disc angle 1700 yen, the hard disk 320 GB was 53 thousand yen, but all these became zero yen. It might be quite profitable.


Also, two virus check results that I was concerned were misrecognition of McAfee.


Check the startup, and also confirm that the keyboard works safely. It was repaired properly.

As the whole flow, it was around 12 days until I returned from repairing on 22nd January. If this is done more quickly on the way etc., the repair may be completed as soon as possible within 1 week. The correspondence was extremely well-organized, and it was smoothly done without anything particularly unpleasant. In the unlikely event that this kind of polite correspondence was done and the range of correspondence is wide, it certainly seemed that 3 years special warranty premium service is not such a high purchase ......