CrowdStrike distributes $10 Uber Eats gift cards to partners and engineers as an apology for dealing with a major outage


By Wil C. Fry

CrowdStrike, which caused a massive incident in which 8.5 million Windows PCs around the world repeatedly experienced blue screens due to an error in updating its security software, is distributing $10 (about 1,530 yen) in Uber Eats gift certificates to partner companies and engineers as an apology, reports IT news site TechCrunch.

CrowdStrike offers a $10 apology gift card to say sorry for outage | TechCrunch
https://techcrunch.com/2024/07/24/crowdstrike-offers-a-10-apology-gift-card-to-say-sorry-for-outage/

CrowdStrike offers $10 Uber Eats gift card to partners as apology for global IT outage - DCD
https://www.datacenterdynamics.com/en/news/crowdstrike-offers-10-uber-eats-gift-card-to-partners-as-apology-for-global-it-outage/

Due to the impact of a security software update distributed by CrowdStrike on July 18, 2024, a bug occurred in which Windows machines with CrowdStrike security software installed repeatedly displayed a blue screen and became unable to start. It has been determined that 8.5 million PCs worldwide were affected by this bug. Since CrowdStrike's security software was released for businesses and governments, the total amount of damage is said to be immeasurable.

CrowdStrike's Blue Screen of Death issue affected 8.5 million Windows devices, less than 1% of the total - GIGAZINE



Sources told TechCrunch that CrowdStrike sent them an email offering a gift card, saying, 'We sincerely appreciate your help and apologize for any inconvenience caused. As a token of our appreciation, we'll buy you your next coffee or midnight snack.'

There have also been reports of receiving similar emails from CrowdStrike on X (formerly Twitter).



The email was signed by CrowdStrike's Chief Operating Officer, Daniel Bernard, and stated that the gift certificates were worth 7.75 British pounds, or about 10 dollars in US dollars, or about 1,530 yen in Japanese yen.

'We sent this email to our teammates and partners who have been helping customers through this situation,' CrowdStrike spokesman Kevin Banach said in a statement.

When TechCrunch checked the gift certificates that were actually given, they displayed an error message saying, 'The gift certificates have been canceled by the issuer and are invalid.' Regarding this, Banach said, 'It seems that Uber determined that the gift certificates were fraudulent because the gift certificates were used so frequently.'

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