Jun 27, 2023 21:00:00

Customer satisfaction of Internet service providers is almost the lowest in the service industry, and there are only gas stations below

The American Customer Satisfaction Index, a customer satisfaction survey organization, announced the American Customer Satisfaction Index (ACSI) in the telecommunications industry on June 7, 2023. According to the report, customer satisfaction in the Internet service provider (ISP) industry is 68 points, which is almost the lowest score among the surveyed industries. The gas station industry was the only industry that fell short of the ISP industry's satisfaction.

Internet Service Providers - The American Customer Satisfaction Index
https://www.theacsi.org/industries/telecommunications-and-information/internet-service-providers/

Press Release Telecommunications Study 2022-2023 - The American Customer Satisfaction Index

https://www.theacsi.org/news-and-resources/press-releases/2023/06/06/press-release-telecommunications-study-2022-2023/

Americans Hate ISPs Almost As Much As They Hate Gas Stations, Survey Finds | Extremetech

https://www.extremetech.com/electronics/americans-hate-isps-almost-as-much-as-they-hate-gas-stations-survey-finds

Survey Shows Customers Dissatisfied With ISPs, but Some Are Better Than Others - CNET
https://www.cnet.com/home/internet/survey-shows-customers-dissatisfied-with-isps-but-some-are-better-than-others/

The American Customer Satisfaction Index interviewed 22,061 randomly selected American consumers between April 2022 and March 2023 to assess Internet service choices and home Wi-Fi. We conducted a survey to find out how satisfied people are with their ISP on various items such as network usage.

The survey results are as follows. AT&T tops the list of satisfaction levels by company in the fiber optic line sector with 80 points (out of 100 points), followed by Lumen Technologies with 78 points and Google Fiber with 76 points. again. The overall satisfaction level for the fiber-optic line division was 75 points.

In the non-optical telecommunications sector,

T-Mobile tops the list with 73 points, followed by AT&T with 72 points and Cable One with 71 points. In addition, the overall satisfaction level for communications other than fiber-optic lines was 66 points.

Overall ISP satisfaction rose 6 points from the 2022 survey to 68 points. Below is a graph comparing customer satisfaction with other industries. Customer satisfaction in the ISP industry (68 points) was second from the bottom, and only the gas station industry (65 points) was lower than the ISP industry.

Adriana Nine of Extreme Tech , a foreign media outlet, said, ``Americans like the price of ISP hardware and services, customer service, and the occurrence of communication failures. It doesn't seem to be.' I'm guessing.