ISP is sued for not getting the promised communication speed & charging more expensive than the service provided

The United States said that Frontier Communications, an Internet service provider (ISP), did not provide consumers with the communication speed it was advertising and charged for services that were faster and more expensive than the services it provided. Has been sued by the Federal Trade Commission (FTC) and six state law enforcement agencies.

FTC Sues Frontier Communications for Misrepresenting Internet Speeds | Federal Trade Commission

FTC, six states sue Frontier Communications over internet speed'misrepresentations' | The Hill
https://thehill.com/policy/technology/554402-ftc-six-states-sue-frontier-communications-over-internet-speed

Frontier Communications provides Digital Subscriber Line (DSL) services to approximately 1.3 million users in rural areas of 25 states.

Since January 2015, authorities have received numerous complaints that 'the service at the promised speed has not been provided,' in five states: West Virginia, New York, Nevada, Washington, and Minnesota. Proceedings have been filed by the Attorney General of the United States. However, at this time Frontier Communications denied cheating and reached a settlement.

However, despite the settlement, Frontier Communications did not correct the situation and continues to damage consumers, which is the reason for the new lawsuit.

Participants in the complaint were the Attorney General of Arizona, Indiana, Michigan, North Carolina, and Wisconsin, and the District Attorneys' Office in Los Angeles and Riverside County, California.

'The plaintiff's complaint contains unfounded allegations, exaggerating financial damages to customers and ignoring important facts,' Frontier Communications said in response to the complaint. The land it provides services to is described as 'the most difficult rural areas in the United States to provide services due to poor terrain and sparse population.'