While Google Home suddenly becomes unstable due to updates, target devices can be exchanged even outside the warranty period
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Google Home , a Google smart speaker, automatically installs firmware updates, so you usually won't be aware of when the update was made. However, there are reports from users that this firmware update fails and the device will not function, and it is reported that devices that face problems can be replaced with new ones even outside the warranty period.
Google Home firmware update is bricking some devices-9to5Google
https://9to5google.com/2019/10/24/google-home-firmware-brick/
In Google's official user forum and bulletin board site Reddit , some Google Home users have reported that 'the device suddenly stopped working' one after another. One Google Home Mini user reported that `` When turning on the Home Mini, the four white LEDs remained lit, but when reset, the green LED came on, but it stopped working '' doing.
My home mini power up stuck at 4 led white lights on, when i try to reset green led lit and no actio-Google Nest Help
According to reports, Google Home and Home Mini stop responding with 4 LEDs on. Some users seemed to be able to fix the problem by restarting the device or resetting it to factory settings, but most users ca n’t fix the problem by doing the same thing, It seems that it is no longer useful.
The cause of this problem is an automatic firmware update, and Google Home and Google Home Mini are particularly affected. Although Google officially commented 'I 'm working on the problem ' at the end of September 2019, the problem remained uncorrected for about a month.
by Kazden Cattapan
After that, on October 24, 2019, it was reported about the firmware update problem, Google issued a statement to IT news media 9to5Google . In the statement, “We recognize that a small number of Google Homes and Google Home Minis are affected by the problem that causes the device to stop working. We have developed a fix to prevent this problem. In addition, devices that are affected by the problem can be exchanged (regardless of whether they are covered by the warranty) or not, even if the device is not covered by the warranty. It is clearly stated that it is a target.
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