iPhone XS Max suddenly burns with fire in a pocket

A man stating that the iPhone that was in his pocket burned suddenly and injured has appeared. This man is dissatisfied with Apple 's response.

Exclusive: Ohio Man Asserts iPhone XS Max Exploded In His Pocket (Photos)
https://www.idropnews.com/news/iphone/exclusive-ohio-man-asserts-iphone-xs-max-exploded-in-his-pocket-photos/90418/

J · Hillard (tentative name) who lives in the state of Ohio, USA felt a burning fever from the back pocket when he was absent from the workplace rest room on 12th December 2018. After a while the iPhone XS Max that was in the back pocket seems to burn out while raising the green or yellow smoke.

He was Mr. Hillard who wanted to take off his troubles as soon as possible, but unfortunately the female employee also was in the room, so he quickly jumped out of the room and rushed into the meeting room and took off his shoes and trousers. A company officer who heard Mr. Hillard's scream rushed to stop the fire and seems to escape the difficulties.

After all, Hillard's pants burned and a hole opened, and the ass was also burned to the buttocks. Naturally the burning iPhone XS Max fell into a malfunctioning state.

The glass of the display cracks, you can see the burned appearance.

You can also see iPhone XS Max curving from the picture taken in landscape orientation.

Hillard who took the iPhone XS Max burned in the Apple Store on the evening of that evening and brought it with the screen protection cover explained the circumstances to the female manager. As the manager answered that it would send the problematic iPhone to the technical department, when asked "Can I get a phone from customer service (to me)?", I answered "There is nothing technical department can do". After saying about 20 minutes, I heard that the manager had taken out the SIM card saying that he would check Hilard's profile information, but it was melted with heat.

The manager notified that "I have to contact the safety team and collect iPhone XS Max but I can not return the status". The staff has already started packing iPhone XS Max, and the manager says to Hillard, "It is the only way to hand out the iPhone in question to receive the replacement iPhone," he said.

Mr. Hillard, who was angered by Apple's cold response not giving any other options, asked, "What about burned clothes and burns I got?", "I can not promise anything until I hand over my iPhone" It was a reply saying. After all, Hillard who was unable to convince the correspondence of the Apple Store seems to have burned burned iPhone XS Max.

Afterwards, Ms. Hillard, who contacted Apple Support, was forced to explain the details of the content of the accident from the beginning again. In addition, it seems that it was requested not only to take photos of the burned iPhone XS Max, but also to take pictures of burned clothes and scratched parts and attach them to the mail. Mr. Hillard refuses to attach a photograph of the wound that he can not send photos of sensitive parts of the buttocks.

Apple that confirmed Hillard 's accident finally made a proposal to "send out a brand new iPhone XS Max", but he believes that Mr. Hillard is not a sufficient response, and filed a lawsuit against Apple It seems to be studying.