Apple is trying to deprive the user of 'repair rights' while increasing repair costs
by Morten Skogly
When asking for a repair counter such as an Apple store due to a defect of an Apple product, despite the fact that it seems that the cause is a little hardware defect, "surprisingly expensive repair fee is charged as" it is necessary to exchange main parts " There is a case. It is pointed out that such an Apple is trying to deprive a "repair right" that a user repairs the product purchased by himself while requesting an expensive repair charge at an authorized repair counter.
'Complete control': Apple accused of overpricing, restricting device repairs | CBC News
https://www.cbc.ca/news/thenational/complete-control-apple-accused-of-overpricing-restricting-device-repairs-1.4859099
Apple says "only Apple products brought to the Apple Store or Apple Authorized Repair Service will be warranted," and has taken a tough position with unlicensed repairers filing lawsuits for infringement of trademarks. Jason Kobler , editor-in-chief at IT-based media motherboard , asked the Apple Store to repair the MacBook screen when he broke the screen before, but he got $ 700 (about 77,000 yen) to repair the screen, It was said that we were asked for repair fee.
"In the end I decided to repair my MacBook by myself and I could repair it for only $ 50 (about 5500 yen), so frequently about repairing Apple products," Cobler said It is. According to Mr. Kobler, "It will not be a big profit for Apple on the scale of repairing" as a reason for Apple to charge individual fee-repairable defects compared to third-party repairmen It was.
by https://toolstotal.com/
Apple refused to comment on this matter, but denies the fact that "there is no fact that it is claiming more than necessary repair fee for users who brought in the product with a repair request." Therefore, CBC News took a MacBook Pro with "simple display" display problem, brought it to Toronto's Apple Store and tried to see how much it actually charges.
The defect of the screen display seems to be able to fix the problem by actually repairing it easily. However, an employee at the Apple Store claimed that "we have to replace all damaged parts," we asked for a repair charge of $ 1,200 (about 130,000 yen) including labor costs.
Even when asking "Is there a cheaper way to fix damaged parts?", The Apple Store employee tossed that there is no such a method. Employees also said that "this repair fee is almost the same as purchasing a new terminal," employees also acknowledged, but when repairing in the shop the employee said it would be the repair price.
by Niels Epting
Lewis Rothman, who is doing Apple product repair in Manhattan without accepting Apple's certification, said he began repairing computers as a hobby when he was a college student. Mr. Rothman operates a YouTube channel to explain how to repair Apple products and boasts more than 630,000 subscribers.
CBC news has been brought to the Toronto Apple Store for repair, and it seems that he brought the MacBook Pro charged for repair "1,200 dollars" to Mr. Rossman's repair shop. Rossmann immediately discovered that the pins that should have been connected to the backlight of the laptop were not connected properly. The phenomenon that the screen which was problematic does not appear well when solving the problematic pin was solved.
"I will not charge as much as 1,200 dollars for repair, if I ask you to just bend the pin, I will not even ask for a repair fee.If you want me to exchange the whole pin for $ 75 (about 8400 yen) We will charge for a fee of between $ 150 and about 17,000 yen, "Rossman said.
by Yutaka Tsutano
Users who purchase Apple products can complain of " right to repair " themselves by themselves iFixit not only distributes products of Apple but also how to repair various defects. There are 125 staff members at iFixit and they are getting annual sales of 20 million dollars (about 2.26 billion yen) by selling on-line repair manuals, etc.
Kyle Wiens, the founder of iFixit, launched iFixit with a friend in 2003, who was still a teenage college student. Mr. Wiens, who is actively participating in activities to appeal the right to repair, is revising the law to encourage unauthorized repair companies to continue their business. "The right to repair is the right to have users repair the products they purchase themselves or take them to a local repair shop for repair, once they have repaired themselves with the user's own hands However, over the years we have lost the skills to repair the product by ourselves, and the company is making it impossible for users and repairers to access information that is useful for repair, "Mr. Wiens said .
"Apple does not want to acknowledge the right to repair, Apple regulates all of its products, from the point of purchase from the user's purchase, to the stage of repair and disposal." Mr. Wiens, who has been fighting Apple for many years, I hope to do it. " Admitting the right to repair will give Apple some "full control" of control. Apple seems to be threatening to take legal action against iFixit several times, but Mr. Wiens does not seem to yield to it.
by Andrew Mager
Mr. Wiens said physically also users and unlicensed repairers took the Apple product (s), in such a way that Apple could not detach the battery by gluing it in place or use it's own screws to make it easy to disassemble I am devising it so that I can not repair it. In addition, he said he is also conducting a lawsuit against a company that has released repair manuals on-line, and also engaging government agencies to seize and repair third party repair parts shipped from China and elsewhere.
While Apple desperately tried to realize full control over the product, the movement to accept the right to repair is spreading. In some states in the US, bills are being explored asking companies such as Apple to distribute manuals so that purchased individuals and third party repairers can repair. Mr. Wiens predicts that if the bill passes in some state, the bills will pass in many states at once, as the dam broke.
Mr. Rothman thinks about the right to repair, Apple should allow third-party companies and individuals to do business on businesses such as repair that they do not want to act positively. Mr. Rothman himself said that he did not want many things and said, "We only hope Apple will not crush private repairmen."
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