People who were influenced as 'Google stopped the user's system with algorithmic judgment' raised a protest voice

Google's cloud platform "Google Cloud Platform (GCP)" is used in various business scenes. One company that was building an environment to monitor the system of the power generation facility using such GCP suddenly was shut out from the GCP in the absence of an almost temporal grace and the power generation system temporarily stopped It was forced into the situation that it was done.

Why you should not use Google Cloud. - Punch a Server - Medium
https://medium.com/@serverpunch/why-you-should-not-use-google-cloud-75ea2aec00de

According to what the person named Punch a Server posted to Medium of blog media, the company operated by this person is using GCP to monitor the operation status of wind power and photovoltaic power generation. Unlike thermal power and nuclear power generation, wind and photovoltaic power generation, which is against nature, can not escape from instability, so it is essential to manage a detailed operating situation on a 24-hour basis than anything else. The company of this person said that real-time monitoring of electric power supplied from the power generation bases spread to the eight countries realized the lossless power business by precisely balancing the power generation situation and demand.

However, it was the morning of June 28, 2018 that the mechanism collapsed temporarily though it was temporary. Punch a Server received the news that the site is down from the service " Uptime Robot " which monitors the operation status of the site. And when I checked the inbox of my email address, I heard that I received an email from GCP notifying of the suspension of using the cloud service as "potentially suspicious activity".

Due to this influence, the power monitoring system stopped completely, and the situation that the server and the database of the application could not be accessed continued. In order to cope with this situation, Mr. Punch a Server examined the inquiries, but the chat for inquiries is out of service hours and the phone number is unknown. In the received e-mail, there was a sentence saying to send a picture of a credit card used for payment and a photo such as an ID card that can confirm the status issued by the administrative agency, so this person has the CFO of the company that owned the card (Chief technical officer) to take action.

At this time, the mail from the GCP "The payment manager deletes the project if it does not correct the condition violation state by filling out the account confirmation form within three business days.This form relates to payment means I will confirm my identity and owner, and if there is no required document to submit, there is a possibility that a permanent account closing may occur ".

Although it is not specified in the blog, there seemed to be some troubles concerning payment at this point, GCP temporarily stops the service due to violation of the regulations, to correct "3 business days" You can also receive that you set the period of time. Punch a Server seems to be not convinced of the way "stop the service first", "What if the owner of the card is on vacation or for some reason can not get in touch for three days? I was about to lose everything that I've been building over the years, I was about to lose sales of millions of dollars (hundreds of millions of yen), "he raises questions about the response GCP has taken.

When Punch a Server responded, it was said that all systems were restored in about 20 minutes. Actually, this is the second time, when the same thing happens the first time it seems that the system has stopped for several hours. In a mail from GCP, it seems that a fixed form saying "I am sorry for the inconvenience" was stated, but Punch a Server says "Unfortunately, I can not understand" inconvenience amount "on machines It will be a grudge clause.

According to the viewpoint, although it seems to be a part on the side that was left unattended with some problem, Punch a Server says, "I should not take a way to stop the system and ask for explanation for the time being," I am disputing an objection. "We understand the need for Google to be able to watch out for suspicious behavior," while Punch a Server points out that there is a "need for human intervention" here. By the time I was using Amazon Web Service (AWS), Punch a Server said that there was interaction with service personnel at first if there was any problem, and AI and algorithm were We should insist that we should not take a mechanism to judge everything in general.

Mr. Punch a Server declared at the end of the blog "I hope that GCP will be interested in this case, I will not make a project on GCP anymore." Then he received a message from the GCP saying "I will take measures to prevent similar things from being repeated". In the contents of the mail, it says that "There are a lot of GCP among staff who are thinking of improving service not only for this customer but also for all users".