A person inside JAL has interviewed the work that is going to the motto "Return the baggage we received as it is" to the work site

Many baggage that passengers have deposited are on the airplane that carries tens of thousands of people on the day and flies through the sky in Japan and around the world. I can interview the situation of such work at JAL's site in Haneda airport how the baggage that was actually deposited at the counter was loaded for the airplane and it was supposed to be unloaded at the arriving airport It was.

◆ What is being done in JAL
In the interview, Mr. Hideaki Yasuda, Chief Operating Group, General Affairs Department, JAL Grand Service Co., Ltd. who gave an explanation and explanation of the site. Mr. Yasuda used to be involved in the business of cargo, and this time, I explained to you what kind of work is done every day while talking about my own experiences.


Arrived at the JAL 's domestic freight forwarding in Haneda Airport. To the work site, a black belt conveyor "turntable" carrying the baggage sent from the counter slowly flows. A suitcase is placed in front of you in the foreground, but this is a pattern of ingenuity to prevent you from leaning on the slope without leaving it standing in a standing position.


When entering the building, containers for aircraft were lined with the slurry. Here, the task of sorting the baggage carried by the turntable by destination and loading it into the container is being done. JAL said that such a turntable is equipped with a total of six Haneda airport domestic flights only.


Container packing luggage. The container of "AKN" type shown in this picture is the size of height 162 cm × depth 152 cm × width 157 + 43 cm (overhang) and the bottom part has a hole for lifting with a forklift It is.


Before the container, a board written with a destination and a flight number is hanging like "KMJ / Kumamoto 629" ... ...


Tags with the same contents written in the baggage are also attached. First of all, we compare these contents and pick up the package at the correct container location to be loaded.


Then, in front of the container, the list "Baggage STUB Manifest" with the barcode affixed is affixed, and you can proceed with the barcode checking whether the correct package is loaded. In the unlikely event, even if you do not receive it from the counter for some reason, a mechanism that does not cause stacking errors or stacking errors is incorporated.


When the check of the container and the baggage is completed, the letter "OK" is displayed on the handy scanner which reads the barcode, and it was confirmed that the package was loaded in the correct container. At Haneda airport, it seems that if such baggage is normal, it will be handled at the maximum of around 25,000 pieces when 10,000 pieces are taken per day, during New Year holidays and summer holiday season.


When loading luggage, work is done while judging the optimum way of loading based on the case material, shape, weight etc. Depending on how it is loaded, baggage may collapse due to vibration during flight, so it is an important work for safe transportation.


Luggage piled up like a puzzle. It seems that it is also a part that requires not only a successful payment but also a quick work to prevent the departure of the plane from being delayed.


The top of this container was loaded with loads seen as a bicycle in a gray wheel bag. It is the top of all the luggage as well as the location.


When a fixed package enters, close the container door ......


I will push "It's okay" and put it on a special trailer. Since the wheels are embedded in the platform on which the container is on board, it is possible to move a container loaded with luggage alone.


If you move it to the opposite side of the platform as it is ...


Beyond that there is a trailer waiting for you to move the container and move it.


Container placed on the trailer and then placed on the airplane. From now on, we will look at loading containers and luggage on the airplane.


◆ Tour of container loading and unloading near the airplane
So, the parking lot where the airplane is actually anchoredlamp(Or apron) "and go to see where the container is placed. It is fine weather on this day, and you can see the appearance of the plane in the blue sky.


Actually comes close to the side of the plane so you need to wear such a recognition jacket when entering the lamp.


When waiting for a while, an airplane took taxiing (ground running) aiming at this place.


This plane was the Boeing 767 aircraft that just landed at Haneda Airport. We are now planning to take off passengers and luggage, load passengers and luggage for the next flight and leave for the next destination in just 50 minutes.


After parking, immediately connect the ground power supply and supply power to the aircraft. At the same time, the jet engine which had been idling was stopped.


Then the cargo door at the bottom of the fuselage is opened and the task of unloading the container (loading) starts.


At the same time, we also started loading bulk cargo (bulk baggage) at the rear of the aircraft. Here, luggage is unloaded one by one using "belt loader".


When I finished unloading my luggage, this time I started loading the next package. "Tractor" pulled the container that was placed on the trailer earlier and brought it to the side of the aircraft.


Incidentally, this trailer was developed exclusively, and while this is a compact car body weight is what3 tons. Although it is surprisingly heavy, when there is not this weight, it seems that it is impossible to properly carry the trailer's luggage that the total weight exceeds 5 tons.


State of the driver's seat. In addition to driving a regular driver's license for driving, you can finish work as a driver after qualifications and training that are set within the company.


The pedal is an automatic specification only for accelerator and brake. Although it is possible to pull a full load and travel at a speed of 15 km / hour, in order to minimize the impact on the luggage, the brake is daringly being adjusted. Therefore, it seems that driving that always read a step ahead is required.


Unlike passenger cars, the shift lever is in the forward shift position with the front side back and the front side forward.


Put the pulling container on the aircraft ... ...


Replace it with the exclusive "high lift loader" and carry it into the cabin.


The container is carried into the container space which is made to be exactly the height. In the case of 767-300 aircraft, it is possible to store 8 containers in the underfloor cargo room in front of the aircraft.


By the way, since electric wheels are pre-installed on the floor of the container space, there is almost no need for force work. The work staff operates the switch inside the panel next to the door to carry the container to the back of the aircraft.


Bulk loading of baggage is done on the port side of the fuselage using a belt loader. What is noteworthy here is that the baggage is carried away from the container. Even baggage that is bulk loaded in bulk without being placed in a container is put into a container once in the cargo handling area and is carried to the aircraft side once again and it takes the procedure to carry it again into the aircraft by hand again .


Even with highly systematized work content, I felt fresh surprises even if it is commonplace, witnessing the fact that work using such people's hands is done at the end. Of course, even though I was watching the work, there was no such thing that the baggage was handled roughly. When talking to Mr. Yasuda about this, JAL always said that it is trying to handle appropriate packages by thinking "Were what you think if you are a customer" by customer's eyes.

Container can be stored also in the rear part of the aircraft. The 767-300 aircraft can store seven containers at the rear of the aircraft, so it is possible to load up to 15 containers per machine.


Change containers manually from trailer ......


Lift up to the height of the aircraft with a high lift loader.


Then just bring the container inside the machine with a spot.


When all the containers are loaded, withdraw the high lift loader ......


Close the cargo door. The door switch is built in the area where the worker is stretching his hands up.


Confirm that the door is close and close the work. Although it was completely coincidental, this aircraft was designed in March 2017 "Doraemon Movie Doraemon: Antarctic Kichikochi Adventure" designedSpecial coating machine "JAL Doraemon JET"was.


It seems that passengers' boarding has been completed on the floor while loading the loads. For takeoff, a "towing car" that pushes out the aircraft to the front wheels of the aircraft is connected ......


The aircraft was pushed out and went.


The 767 type aircraft which towing cars were removed and started taxiing towards the runway. Wave of hands wielded by ground guides and maintenance staff is one of the unique scenery in Japan.


This aircraft seems to be about to fly to Okinawa in the future. Round protrusions mounted on the roof,In-flight Wi-Fi serviceIs it an antenna for?


◆ Work for returning arrived baggage to passengers
During the loading of loads, work was being done to return the baggage that was kept to the passengers at the loading area. Containers just unloaded from the plane are carried one after another.


A display informing the turntable and the flight number installed just beside the wall of the loading place. This turntable passes through the wall and leads to that place where passengers who got off the plane receive checked baggage.


Lay out the container ......


Open the door and start working.


First we placed one white box in the folding container.


This is the baggage of passengers using the upper class. Besides this, the baggage etc which we had in the cargo hold because it was not possible to bring in the cabin are returned like this in the beginning.


And then I started shedding the remaining baggage.


It was impressive to see how loading the turntable on the luggage, surely keeping the handle part in front and adjusting the position of the attached tag. By adding this trouble, customers who receive the flowing baggage are easy to check the tags and are easy to pick up. This is also part of a heartfelt part practiced by always thinking "What if you think you are a customer?" Especially when it is an airport in Japan, you may notice that all the handles of the baggage are facing this side, but behind that, the detailed work of such "person in JAL" is hidden is.


It is impressive how to take "softly" when putting a soft bag, too.


Also the lady staff lifts the suitcase and puts it on the turntable. Not only this work but also the fact that I saw the appearance of a woman here and there was an impressive part.


Occasionally, the baggage that is being swept in the state of being put in vinyl in this way. This baggage was a soft rucksack, but in order to prevent the part of the belt accidentally get caught in the turntable, it was one that was loaded in a plastic bag at the departure airport. This seems to be a device to realize that JAL is "to deliver your baggage to your destination while keeping your checked baggage" by preventing trouble in advance.


This ingenuity is done in various forms, such as "put white baggage in a plastic bag to prevent dirt while transporting" or "to clean the drops of all the baggage before returning" on rainy days It seems that ideas such as "soft type bags and strollers and the like are put on top so that they do not become underlayers of other luggage at the time of loading".

Beside the turn table is the baggage of the connecting passenger. If there are passengers, that information will be conveyed to the work site in advance, and all the staff including the person in charge of the flight to which you are connecting will do the work with attention. The baggage has a tag written as "TRANSFER", so that it can be identified immediately.


I felt that I interviewed a series of work was that the entire work site was doing relaxed work in a good sense. When we were interviewing it was a relatively early timing because it was the afternoon time zone, but there were no atmospheres such as "angry flies through" somehow predicted in advance, everyone is disturbed by their own pace It was impressive that we are doing work while confirming without fail. Truly, in the morning and evening rush time seems to create a strained tension, but even in such circumstances the keyword "Do not bother customers" is always the top priority. There seems to be a background that the intimacy between such staff is being pursued with a detailed care that is often felt by Japanese airlines and the lack of lost baggage.


Mr. Yasuda of JAL Grand Service who corresponded with this interview actually said that he had experienced that his baggage would be gone when traveling abroad. I heard that it was very regretful at that time, but such experience seems to be being utilized in JAL's service, "What if you think you are a customer?"