The shop side who received the negative evaluation in the review collects a fine from the customers' creca without permission

ByAlijah Villian

A word-of-mouth website on which opinions and opinions of people who actually eat and stay is posted in choosing restaurants and hotels is convenient, but the 63-year-old couple who stayed at a certain hotel said "The hotel was the worst" Review siteTripAdvisorAs a result, it was reported that 100 pounds (about 18,000 yen) apart from the accommodation fee from the hotel had been withdrawn from the credit card without permission as "a fine written bad reviews".

BBC News - Trip Advisor couple 'fined' £ 100 by hotel for bad review
http://www.bbc.com/news/technology-30100973


Hotel fines guests who left scathing review - CNN.com
http://edition.cnn.com/2014/11/19/travel/hotel-review-fine/index.html

England·BlackpoolHotels in "Broadway HotelJenkinson and Mrs. and Mrs. stayed at the hotel, according to the fact that both hotel quality and service felt that it was terrible accommodation experienceDigging platter with filthy and putrefied odors"I wrote a negative review titled"


A few days later, my husband Tony confirmed the use history of the card, but I noticed that 100 pounds (about 18,000 yen) was deducted from the hotel except the room charge. According to Mr. Tony's confirmation to the hotel, the hotel policies said that "guests who left bad reviews will be a fine of 100 pounds", he said. Tony says, "Thinking from the state of the room, I can not think about 36 pounds (about 6600 yen) per night," said Tony, who chose Broadway Hotel as "with a large parking lot" I was forced to park another hotel because it was full.

In addition, although the tap of the hot water and the handle of the tance were broken, it was correspondence that "repair is the next morning" despite staying overnight, the point that the wallpaper was peeling off, the carpet is dirty with spots I explained to CNN why I wrote a negative review such as what I was doing, a hard and dirty bed. Tony says that this matter is localTrade standards association(UK consumer center) and Blackpool city council. Broadway Hotel responds to the deletion of the policy of "fines for bad reviews" through negotiations by the Trading Standards Association.


According to BBC, Tony said, "Where did the freedom of speech go? The hotel should not hinder free speech," he said, requesting a refund of the fine. CNN is seeking comments from the hotel, but it is said that the manager has not received a reply. If you look at the reviews of TripAdvisor's Broadway Hotel, there are 146 "very bad" reviews for 255 reviews.


The socks of the former customers are neglected,Pictures where the ceiling partly fallsAs it can be confirmed until then, it seems that Tony alone did not feel it was a "bad hotel".