SOFTBANK MOBILE makes incorrect billing of some data communication charges and implementing refund measures

It was revealed that SOFTBANK MOBILE incorrectly charged a communication fee to users who made specific data communications.

The impact size is about 164,000, and the company says it will refund it to over-charged users.

Details are as below.
Return of some data communication fees | SOFTBANK MOBILE Corp.

According to SOFTBANK MOBILE 's press release, the company accidentally charged the communication fee when performing specific data communication from 13:38 on October 1, 2010 to 14:40 on November 26 It seems that it turned out.

It is said that the impact size will be 162,488 and the total amount will be 35,123,21 yen (an average of about 214 yen per case), and the company said that it will refund fee to overdelivered users, etc. on the next billing about.

By the way, as for the cause of mispricement, "It is due to incorrect billing occurred because upload data communication from the mobile terminal was input data with a fixed value instead of the actually used packet amount" We have revealed that we corrected the program on November 26 and recovered.