What is the catastrophic malfunction of hard disk made by Seagate, how does each shop correspond at the moment?

About part of Seagate hard diskA fatal trouble has occurredAlthough it became clear that there was a person who possessed the hard disk of the corresponding model falls into a condition where even if there is a person who can not be able to stay even though it is still, Seagate still officially tells the user for a concrete explanation There is no announcement or state. The provision of firmware for some hard disks has also started, but at the same time it has entered a complete pillar mode where further problems are caused by it, causing confusion in the whole world. As a matter of course, updating the firmware is treated as self-responsibility, and there is no schedule to recall at all at the moment, is it a strategy to escape as it is? What I can not understand anything is that there are still no announcements on the official website of Seagate Japan Corporation. Whether you are licking the user, whether it is being kept from the headquarters Seagate, you are sticking to the mysterious silence.

However, some of the self-made PC shops and others are beginning to be informed and will let you know the deep root of this problem.

What on earth is happening, when will it converge, Seagate is really okay, details are below.
First of all Melco is doing a 100% investment, "Professional oriented"CFD selling Co., Ltd., famous for its brands.

News Release CFD Sales Co., Ltd.
Regarding defect information of Seagate hard disk, the product was not delivered to CFD, it seems that Seagate received a response from the past that there is no problem with past shipment. Even more interesting is the part about the explanation from Seagate. It is as follows.

This trouble occurs with a combination of the hard disk assembled with some production lines and its firmware. Hard disks delivered to the Melco Group do not have any products produced on this production line, so this bug does not occur.

Check site which was opened at the time of fault information disclosure is incomplete and is currently closed. Regarding the check result here, there is a possibility that both the applicable and non-applicable information are not correct information.

Surely the site that checks the serial number and checks whether it is a corresponding product is currently closed, but there was no official explanation from Seagate about it. It is understood at present if you go to see the support page, but the corresponding model number is basically all out or it is supposed to inquire individually, or it is becoming disjointed.

next,Two-tiptYaFaithThere are similar areas in common, apparently, it seems that responses have been sent to each shop in the same sentence. In both cases "sales will continue", the following points are common. Or almost, the same sentence, almost like Copipe (2009/01/23 14:14 postscript, these are same business mastersUNITCOM CORPORATIONSo it looks like the same sentence).

The contents of the reply from the authorized distributor are as follows.
1) The occurrence rate of failure by this case does not deviate from the failure rate of the hard disk which normally occurs.
2) For the above reasons, Seagate will not sell this product and will continue to sell.
3) Just to be sure, Seagate is preparing firmware upgrade to the desired user.

In response to this reply, we will continue selling this product for this product as usual,
If you purchase this product and wish to upgrade the firmware, we are sorry to trouble you,
Please upgrade the firmware from Seagate's HP.

What is more doing amazing thingsBLESS"As we received a report from our domestic dealer today that there are no problems with our handled goods concerning the Seagate HDD made part of this time, we will resume selling the product"PDF fileIt links from the top page, contents are in Seagate's JapanAuthorized Authorized Distributor with only 5 companiesone ofShuttle EightThe scan from the contact from that.


Also, at overseas headquarters Seagate "Started offering data recovery service free of charge for customers who purchased part of the company's HDD by December 2008The problem of "Barracuda 7200.11" has been reported since November 2008. According to Duncan Clark, CEO of Retrodata, a data recovery company, the ratio at which defects occur is actually 30% It seems to be speculated that the publicity of Seagate denies this. The Seagate side says it has not yet decided on the recall implementation. Mr. Clark also points out this kind of situation.

Meanwhile, Mr. Clark touched upon the fact that Seagate took time to announce the free offer of data recovery service, "Seagate not only shipped bad products, but also the corporate responsibility to solve the problem On the contrary, the company has a data recovery company under its umbrella, which even raises the profit by virtue of this bug. " "I hope that Seagate will devote himself to solving problems," Clark said.

Although it is unknown whether it is true,Authorized SlashdotAtMaxtorman"Seagate's technician" who claims to beInteresting writingdoing.

- 1.5TB HDD malfunction problem was initially lightly seen (1.5 TB is 5% of the total)
· I knew that it was a big problem unexpectedly, CC 1 H and SD 1 A were made suddenly.
· These did not include checks necessary for general distribution (such as whether the parts were covered).

· Seagate's HDD problem got bigger, middle management positions panicked.
· They insist that Seagate's credibility is on and will immediately release CC1H and SD1A now
.
· Although CC1H and SD1A were released, five checks were required conventionally
In this time only one was confirmed whether it was not just another file.
· As a result, secondary disaster caused by SD1A occurred mainly in the 500GB model.

By the way, the cause of SD sudden death is simple. A common mistake, which is not always good.
· These HDDs have 320 areas to record bad logs, and bad sectors and write failures
And other errors are recorded in order.
· If you turn off the power when the area where log was last recorded is 320, it will be on the next start
It becomes impossible to start up. By the way it does not matter if you go over 320 if you roll back to address 1.
· These error logs increase by only one in a few days under non-RAID environment of home use, and
Unfortunately it is Just 320, it will not occur unless the power is turned off, so RMA compliant
It was regarded as no problem.

He is afraid of leaking this to the outside and is afraid to be fired, so he can not bear to name it, but as soon as it is detailed details the question is rushed in the headquarters Slashdot and it is quite detailed in all of it Answer, the site of support is confused, any support personnel is not trained enough, e-mail asking for firmware update from all over the world is flooded like a mountain and it is waiting for processing , And it seems that we are exposing interesting inner circumstances one after another.

Well, when will the Seagate problem converge exactly when it is settled ...?