X (formerly Twitter) has only 2,294 moderation staff, while YouTube has 16,974 and TikTok has 6,125.
The EU requires companies operating social networking sites to deploy content moderators to comply with online content rules. Reuters reports that X (formerly Twitter), which was acquired by Elon Musk, has only 2,294 content moderators, which is considerably less than YouTube and TikTok.
Musk's X has a fraction of rivals' content moderators, EU says | Reuters
The ``Digital Services Law,'' in which the EU stipulates rules for online service providers such as SNS operating companies on what to do when illegal content is uploaded, came into effect in November 2022.
EU reaches agreement on ``Digital Services Law,'' forcing content monitoring and algorithm transparency on Google, Meta, Twitter, Amazon, etc. - GIGAZINE
The Digital Services Act requires many tech companies, including X, Google, Apple, Meta, Microsoft, and TikTok operator ByteDance, to step up enforcement against illegal and harmful content on their platforms.
However, Twitter, which was acquired by Elon Musk in October 2022, became a hot topic as it implemented large-scale layoffs that fired approximately two-thirds of its employees immediately after the acquisition. As a result of this, Twitter's Brussels branch, which was responsible for dealing with the EU, has been closed, and EU officials have expressed concerns about Twitter's compliance management.
Twitter's Brussels branch in charge of EU support is closed due to Elon Musk's measures, raising concerns about compliance among EU officials - GIGAZINE
According to Reuters, in a report submitted to the EU in September 2023, X has 2,294 content moderators, compared to 16,974 at Google-operated YouTube and 6,125 at TikTok. It became clear that there were few.
X's reduced number of content moderators means that X's ability to deal with illegal or harmful content, such as fake news and hate speech, will be limited. If X is unable to accommodate this content, it could be subject to huge fines of up to 2% of its global sales. It is also perceived as less manageable than other platforms, leading to a decline in user numbers.
'Regulators expect that X will feel pressure to increase the number of content moderators in order to catch up with competing services,' a senior EU official told Reuters. 'Peer pressure is an important aspect of the Digital Services Act. 'There is,' he says.
Regarding the Digital Services Act, there were concerns that the EU's executive branch would not be able to deal with the legal departments of major tech companies, leading to disparities between companies in enforcement. As a result, the European Commission has increased the number of staff responsible for enforcing the Digital Services Act from 50 to 120.
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