May 19, 2023 16:00:00

It was discovered that Apple's third-party repair program was not functioning properly, and Apple did not supply parts properly and left the application for half a year, etc.

A company that participated in a ``third-party repair program'' where Apple sells parts to repairers said, ``It doesn't work properly,'' citing slow parts procurement, unclear support, and high parts prices. I am not,' he said in a dissatisfied voice.

'We are losing money': companies in Apple's repair program say they can't compete with tech giant | Apple |

https://www.theguardian.com/technology/2023/may/18/we-are-losing-money-companies-in-apples-repair-program-say-they-cant-compete-with-tech-giant

Under pressure from the Australian Productivity Commission to push for a 'right to repair' that allows users to repair products themselves without using the manufacturer's repair service, Apple will launch a third-party repairer program in 2021.

started . This program was introduced with the aim of encouraging competition by allowing repairers to procure Apple's tools and parts and provide repair services at lower prices than Apple's, but those who actually participated said, ``Avoid pressure. It is a program that is only a form to do.'

According to the repairers interviewed by The Guardian, they have to wait up to six months, despite the fact that it takes an average of eight weeks before they can participate in the repair program. It is said that there is something. Apple does not have a contact point for participants to share the processing status, and it seems that the contractor may be kept waiting for a long time without contact.

Participating in the repair program provides repairers with training from Apple and access to Apple parts and tools, repair manuals, and diagnostic software for iPhones and Macs. However, even if the conditions for repair are finally met, repairers say that it is 'difficult' to compete with Apple's own repair service when repairs are actually started.

Repairers are able to make quick repairs by purchasing parts such as screens and batteries in advance, but according to one repairer, Apple has about 80 cases submitted after June 2022. It has not processed parts procurement applications, and the delay has made quick repairs impractical.

Parts procurement costs are also high, and repairers lament, 'What will be left after labor costs and rent are subtracted? We are losing money.' It seems that there is no special window to talk to Apple's person in charge, so it seems that they are standing still.

Andrew Williams, Chief Executive of the Australian Telecommunications Consumer Behavior Network, said: 'As Australians face a cost of living crisis, it is critical that people be able to have their existing equipment repaired in a timely and affordable manner. The inability to repair mobile phones and other devices at an affordable price is a serious impediment to the practical use of many services.' It can be seen that it is a system that can be a burden for repairers.

Apple declined to comment when contacted by The Guardian.