There are cases where you can not return to your original Gmail account after integrating Gmail and G Suite

by Samuel Zeller

"G Suite for Business" is a software suite offered by Google that enables you to use various tools that you can use at work as a whole when you install it. Among them, Gmail will be upgraded for business use as well. However, as a pitfall, if you cancel the business email after enabling additional functions of G Suite, the original Gmail account will be deleted and it seems that it can not be returned.

G Suite Horror Story
https://lawgimenez.me/2018/08/05/g-suite-horror-story/

Cancel GSuite subscription and now can not login - Google Product Forum
https://productforums.google.com/forum/#!topic/apps/RIHSJ4LIXwE

This problem was encountered by mobile application developer Lorenzo Jimenez who lives in Cebu, Philippines.

This is not the first time to introduce G Suite, it seems that we had canceled G Suite and returned to the original Gmail before. Although I tried introducing G Suite this time, I thought about separating because login to personal Gmail account was transferred to G Suite domain and usability was bad. Naturally, Mr. Jimenez thought that if I canceled G Suite, I thought I would go back but it did not actually return, and it seems that the status of being transferred to the G Suite domain continued when trying to log in to Gmail as well.

As Mr. Jimenez insists, the G Suite help states "You can use your original Gmail address again when canceling business mails." However, LMckin 51 - G - Suite - Top Contributor who has a track record of "Platinum contributor" points out that "You can not do it if you have activated additional functions of G Suite" from Mr. LMckin 51 - G - Suite - Top Contributor.

G Suite Business Email - Business Email Help
https://support.google.com/work/mail/answer/6233342?hl=en

Looking at the column "Precautions before applying", it says that "Your current Gmail address will not be replaced with business email address or it will not disappear", while "Write your business email address If you do not want to associate with an existing Gmail address, we recommend that you create a new Gmail address, "says somewhat annoying.

In the column of "G Suite with additional functions enabled" there is a statement that "you can not return to using the original free Gmail address if you cancel business email provided from G Suite" There is a description in the column of "Gmail", "Can be associated indefinitely with business e-mail address". Together, you can see that associating a Gmail account with a business email address is an operation that can not be undone once it is done.

This slight operation caused Mr. Jimenez to lose the message sent and received over 8 years and the contents of Google Documents and spreadsheets, including a lot of photos in Google Drive.

Mr. Jimenez who paid too much price, said, "Please confirm that people using G Suite for Business are" downgraded "rather than canceling (when they are no longer used)" . After reflecting that it should have checked to more detail, we are angry that Google has lost the trust of the service.