Testimony that the restaurant side is crying behind a convenient delivery service

by Kai Pilger

When you want to eat the food of that restaurant at home, it is convenient to have a food delivery service that will deliver the food to restaurants that are not on delivery. It is a food delivery service that is rapidly expanding with convenience as a weapon, but the restaurant side has said that 'a terrible way of doing things is rampant.'

Philly Restaurants Angry at Unauthorized Food Delivery “Partnerships”
https://www.phillymag.com/foobooz/2020/01/20/unauthorized-delivery-partnerships-philadelphia/

The image below is a screenshot of the food delivery service Grubhub 's interaction with Love & Honey Fried Chicken, a popular fried chicken restaurant in Philadelphia, Pennsylvania, posted on Instagram. In this exchange, Grubhub, which posted the store menu on the site without notice, was asked by the store to contact five times and withdraw the listing, but it was shown that no response was taken. I will.

According to Love & Honey Fried Chicken, Grubhub will never withdraw the menu, so it is hiring a lawyer with a coffee shop that has the same problem and is considering legal action.

According to gourmet information site Eater , Grubhub isn't the only one suffering from such selfish behavior. In 2015, DoorDash , a food delivery service based in San Francisco, California, was charged by the hamburger chain In-N-Out Burger for making it a service target without permission, and also in San Francisco's food delivery service Postmates . Has also pointed out a similar problem.

Judy Ni, who runs a Taiwanese restaurant baology in Philadelphia, said, 'DoorDash and Grubhub have been terrible to add us to the list of eligible stores. Every time a delivery company comes in. 'We don't even have a DoorDash account,' he said, but when he sees a courier telling him about it over the phone, he's in great trouble. I understand that, and the impression on the customers will be worse. '

The problem isn't just about being on the list. Sate Kampar, a Malaysian restaurant, said on Instagram, 'The food delivery service puts our food on the menu at the wrong price. Besides, the delivery company suddenly told me to serve the food, or the delivery company ordered it. When I served the Malaysian food, I received a phone call from a customer who was angry with me saying, 'I don't have enough food.'

The food delivery service side may not only make a mistake in the price of the food, but also intentionally post a price that is different from the actual price. Diana Wijojo , owner of Indonesian restaurant Hardena , said, 'Orders at previous prices are now coming via Postmates, so when I contacted Postmates, I said,'If you want to revise the price, join the member. Please, 'he said. Kiki Alanita, owner of Hawaiian Poi Dog , said about the cost of joining a member, '30% of the price of the food will be taken, so we will run out of our share.' ..

The food delivery service industry is in a difficult situation, despite the fact that it is arbitrarily making restaurants into partner stores and urging them to join partner stores in a clever way. According to a survey by news site The Information , DoorDash is expected to lose $ 450 million in 2020, and Grubhub's 2020 revenues could fall well below 2019. It is said that it is definitely seen.

Ni told the local newspaper Philadelphia Magazine, 'We are only looking for fair market competition and we do not deny the convenience of food delivery services. Customers can go directly to the store. I want you to do that if you can, and accept that using a food delivery service will cost you a little more so that everyone gets the right salary. '