What is the proper way to deal with 'problems' on the Internet?



Social bookmark bulletin board of the English-speaking reddit in, which is a kind of administrator Moderator Doreen Traylor, who have solved a number of the human problem as is, talks about 'Solution to the person that has a problem' on the online forum.

A Pragmatic Approach To Thorny People Problems

The first thing that Traylor stressed is that dealing with people with problems is one of the job of moderators, but it should not be in the form of “bullying people with problems”. For example, in a situation where discussions are divided into 2: 1 groups, the majority should not be 3: 1. This is because if the situation becomes 3: 1, people's opinions tend to be toward the majority, and the opinions of the minority are often denied unilaterally.

And if someone is derailing the discussion and there are negative opinions about that person, it is 'worst' to pay attention only to the derailed person. What moderators should do is “prevent the attack of specific people as a group” and “do not blame a specific individual for being responsible for everyone” Opinion.



Traylor says that when she was acting as a moderator, she met many people who could not understand what was being noted. According to Traylor's analysis, this kind of person knows that “I don't know how to get positive attention and recognizes that I am getting attention”. Attention is counterproductive for such people, but Traylor said, “It is possible to lead the forum in a good direction as a moderator,” and explained how.

Traylor recommends: “Stop posting a lot of negative comments” and “Praise people's contributions, not praise people”. Continuing negative comments will worsen the atmosphere of the forum as a whole, but on the other hand, if you give up on yourself like 'You are the best!' It is also recommended that you pass through people who just want to attract attention with the saying on the Internet, “Do not feed trolls”.


Traylor also talks about how to deal with 'people who have serious problems in reality'. Traylor said, “If they talk about themselves, they will respect and appreciate what they said,” and “Because they have no obligation to answer them, be careful when asking questions. After paying attention to the way of paying, “If there is a case where the situation worsens in an attempt to help a person with a serious problem, It ’s important to pull. ”

Also, Traylor pointed out that he should be careful only about “sounds that only sound good”, such as “someone can help me” or “how do I talk to someone?”. These remarks are thought to mean “I think someone needs to care, but at least that's not me. I do n’t want to talk to you, so I want you to go somewhere.” That is.

in Note, Posted by log1k_iy