O2 that caused communication troubles like SOFTBANK expects to claim several hundred million yen to Ericsson



On December 6, 2018, a large-scale communication failure occurred on SOFTBANK line, administrative guidance is considered as "serious accident under the telecommunications business law". Although it is a mobile communication that can be called a living infrastructure anymore, the UK major carrier " O 2 " who caused a large-scale communication failure due to the same cause as SoftBank seems to be seeking damages against Ericsson, the cause of the software manufacturer is.

O2 to slap Ericsson with multi-million pound bill over network failure
https://www.telegraph.co.uk/business/2018/12/08/o2-slap-ericsson-multi-million-pound-bill-network-failure/

O2 'to seek millions' in damages over data outage - BBC News
https://www.bbc.com/news/business-46499366

The cause of large-scale communication failure occurred in SOFTBANK was poorly written as "expiration of Ericsson software certificate expired".

Softbank's large-scale communication failure announced that it is due to "Ericsson's packet switch software" - GIGAZINE



At about the same time, a major failure in O2, the leading UK mobile communications company, caused mobile disruption on smartphones. Regarding this accident, Ericsson acknowledges that it is caused by a problem of in-house software. O2 has 25 million users in the UK and also provides services to networks such as Sky, Tesco, Giffgaff, Lycamobile, etc. Many companies were confused. According to Telegraph, O2 is planning to claim damages to Ericsson for several million pounds (hundreds of millions of yen).

In addition, O2 plans to repay money to customers about the usage fee for two days that was unable to communicate by January 2019. O2 announced that it was not affected by the problem with voice calls, but some users reported that they were affected if they could not make a phone call or send SMS, and there was a service fee refund The corresponding user range is unknown at the time of article creation.

By the way, in SOFTBANK's clauses, compensation will not be made for this large scale communication failure because the damage of the user will be compensated only if the data communication service can not be used at all for 24 hours or more in a row.

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