Uber dispatch service Uber utilizes the data collected from the driver as well as the opinions of the passengers to evaluate the running quality

A dispatch service that allows you to easily call a taxi or a hire on your location with a smartphone application "Uber"Has been announced that it utilizes the driving data which is the data of the driver side to evaluate the driver's driving quality. By doing this, it seems that we can evaluate not only unilaterally from passengers but also quality of traveling services diversely.

Curb Your Enthusiasm | Uber Global
https://newsroom.uber.com/curb-your-enthusiasm/

Uber monitoring drivers in US in attempt to flag dangerous driving | Technology | The Guardian
http://www.theguardian.com/technology/2016/jan/26/uber-monitoring-drivers-us-passenger-safety-houston

In Uber, passengers evaluate the driving situation of the driver in the form of "ride review" by incorporating driver's evaluation including driver's impression and manner manners after using the dispatch service, and a mechanism to improve service quality is adopted I will.


However, Uber believes that the evaluation of the driver may be wrong due to erroneous evaluation by, for example, the so-called "Kramer", since the ride review is an evaluation by the passenger to the last and it can not judge whether it is correct or not and the validity of the evaluation It is.

Uber analyzed the data of driver 's smartphone GPS, acceleration sensor, gyro sensor, etc and judged whether the passenger' s driving evaluation is correct or not. For example, when a passenger evaluates "too fast and too scared", it measures the traveling speed from various data at the time of driving to judge whether the passenger's evaluation is appropriate, and if the opinion is reasonable, the driver When it judges that the evaluation is not valid, it seems to operate not to adopt negative passenger's evaluation to the driver.

Attempts to analyze driving data of this driver to utilize it for evaluation of driving quality started from late 2015, but UberThe Guardian"We only have access to data if there are complaints from users and judging it is necessary," he said, but he did not disclose which driver's tracking data it is tracking.

ByAlper Çuğunun

In addition, Uber burns to improve the quality of operation and improve the quality of service, we also run various other tests. For example, there seems to be plans to install a panel on the dashboard that displays text and caution as soon as the driver's operation is judged as "rough" from the measurement data of various sensors.

High-tech company UberThere is a magnificent plan to use an automatic driving car for dispatch serviceUber's chief security officer, Joe Sullivan, told the rumored that "automobiles that can run automatically do not come out overnight.When we are driving automotive cars before the era There are many things we can do to make the road safe. "