Finally Samsung is sued "not delivering Android updates"

ByKarlis Dambrans

Samsung complained to Samsung that consumers' groups in the Netherlands said they did not upgrade the version of Android on their products enough, "Two years from the purchase date of the device, seeking the latest Android compliant warranty" I got up.

20160118_Consumentenbond_takes_Samsung_to_court.pdf
(PDF file)http://www.consumentenbond.nl/nieuws/attachment/20160118_Consumentenbond_takes_Samsung_to_court.pdf

Dutch consumer group sues Samsung over Android updates
http://www.osnews.com/story/29051/Dutch_consumer_group_sues_Samsung_over_Android_updates

Samsung sued by Dutch consumer group over "poor software update policy for Android phones"
http://www.neowin.net/news/samsung-sued-by-dutch-consumer-group-over-poor-software-update-policy-for-android-phones


It is the largest consumer protection agency in the Netherland that filed an appeal against SamsungConsumentenbond. Regarding update of Android terminal, Consumentenbond has been discussing with Samsung from December 2015, but Samsung side did not receive a positive answer and it led to this case. The content of the complaint says, "Of the terminals Samsung sold before 2014, those currently circulated on the market are guaranteed to update to the latest version of Android for 2 years from the purchase date, not the release date" Thing.

Samsung supports the Android update released by Google every month, but the latest version of Android will be delivered only to the latest device that was released soon. According to Consumentenbond's own research, 82% of the Samsung smartphones sold in the Netherlands are in a state that they can not update to the latest version of Android even though they have not been two years since purchase about. Bart Combee, executive director of Consumentenbond says, "When purchasing Samsung's Android device, consumers are only given inappropriate information on the period during which software updates can be received.Consumentenbond is informed of Samsung Requests consumers to provide clear information on OS updates, and also provides consumers with the media player framework "Stagefright" used by AndroidVulnerabilityAbout Samsung 's correspondence information published by Samsung is inadequate, and Samsung will also request that the OS update of its own terminal be properly delivered. "

ByMaurizio Pesce

Samsung accounts for 80% of the smartphone market in the Netherlands, Consumentenbond commented that "other manufacturers have similar problems with Samsung". Samsung and other OEM manufacturers ignore this obligation at all despite the obligation that products sold in EU member countries must have a product warranty period of at least 2 years . If Consumentenbond side wins the case in this case, OEM manufacturers such as Samsung not only obligate software update for two years from the date of purchase but also update update distribution to the terminal within 4 weeks after release of the latest software We also have an obligation to do.

Consumentenbond says, "A software update is essential for protecting consumers from the loss of cyber crime and electronic data by preparing an environment that allows smartphones to be used safely, requiring smartphone makers to periodically upgrade the terminal OS "I commented.