Ministry of Public Management, Home Affairs, Posts and Telecommunications, Ministry of Public Management, Home Affairs, Posts and Telecommunications, Ministry of Internal Affairs and Communications, administrative guidance as "countermeasures are not adequately done" against repeated communication problems of SOFTBANK MOBILE

SOFTBANK MOBILE in GIGAZINE the other dayHaving announced the cause of large-scale packet communication trouble of about 80% of all usersHowever, the Ministry of Public Management, Home Affairs, Posts and Telecommunications provided administrative guidance to SOFTBANK MOBILE as "We have not taken sufficient measures".

In addition, SOFTBANK MOBILE received administrative guidance last year because of repeated communication trouble, but communication disorder continues after that. Also, although it is a communication failure that occurred on April 19, it seems that it can be safely thought that almost all users using packet connection service were affected.

Details are as follows.
Ministry of Internal Affairs and Communications | Guidance for SOFTBANK MOBILE Corp. regarding thorough proper management of telecommunications facilities

According to the announcement material of the Ministry of Internal Affairs and Communications, it seems that SOFTBANK MOBILE received reports from SOFTBANK MOBILE on SOFTBANK MOBILE 's communication trouble that occurred on April 19.

Regarding this communication failure, the Ministry of Internal Affairs and Communications said that necessary measures were not adequately taken for facility management, such as countermeasures to improve system reliability and countermeasures to minimize obstacles, and users related to the content of communication problems, etc. We also said that they did give insecurity to users due to the lack of adequate explanation on the website etc.

Also, last yearSOFTBANK MOBILE receives administrative guidance as a result of repeated communication disruption in May last yearThereafter, however, a serious accident occurred on October 15, 2008, January 20, 2009, February 9, 2009, other than this accident.

In response to this, the Ministry of Internal Affairs and Communications should strictly pay attention so that accidents such as those occurred on April 19 will not occur again, and report from the viewpoint of preventing recurrence from the following on Monday, May 25, 2009 I am seeking.

1 Measures to prevent recurrence of serious accidents that occurred on April 19, 2009
2 If the result of inspection that the telecommunications facilities other than telecommunications facilities related to this accident work properly and the problem is confirmed in the inspection, the countermeasure
3 Improvement measures on the method of reporting accident information to users etc. on homepages etc.

By the way, SOFTBANK MOBILE announced that it affected up to approximately 15.76 million contracts in communication trouble that occurred on April 19,SOFTBANK MOBILE user who has a packet communication contract Approximately 16.465 million (as of the end of March 2009)It is about 96% of the number.