People who did not get handed down "Rainbow 8th volume limited edition with CD" was canceled unilaterally at Rakuten Books

A nice place of the net bookstore is a place where you do not bother deliver it to your home without having to go to the bookstore on the release date. Especially if it is a book that does not arrive so often in general bookstores. But,Rakuten BooksThere was a story from the reader that a lot of people said that this advantage was overturned and that a limited edition book was not available.

Although I am going to another bookstore if I understand in advance that there is no schedule of arrival, the problem came when the product did not arrive even after the release date despite being able to reserve in advance It is the point that it was only the cancellation mail.

The review of Rakuten Books is full of anger 's voice. What on earth happened?
【Rakuten Ichiba】 Minamike 8 Limited Edition (Rakuten Books) (Not purchased) | Everyone's Reviews

"Minamike" isyoung magazineA manga by Koharu Koharu in the series, a story that depicts the daily lives of the three sisters of the South family and the people around it.Fall season 2007To "Minamike",Winter 2008To "Minamike ~ Inside of the party ~",Winter 2009To "Minamikake Welcome back"In addition to being an animated TV anime three times, as OVA (OAD) attached to the comic book"MinamikebebezararaIt was a popular work produced.

The problem is "Minamike Vol.8 Limited Edition". Reservation of Volume 8 began around December, and in addition to Rakuten Books, handling was done also at online bookstores Amazon.co.jp, bk1, e-hon, Kinokuniya Bookwave BookWeb, boople, etc. It was.

The release date is March 4th, 2011, which is the same as the regular version, and the limited edition comes with a drama CD. However, out of these bookstores, shipping was not done from Rakuten Books, and cancel mail arrived at the person who made the reservation. Some say that some people are of course not even receiving e - mails of cancellation.

Rakuten's review, although the book is not bad, the evaluation is a very low numerical value of 1 point and almost all of the comment is a terrible condition of the voice of grudge against Rakuten books. The following is an example.

Tell me the situation at least. It makes me sad when I see them lined up in the shop front.

This person was wearing five stars in the sense that the work is not bad.

Reservation on November 30, 3/8 At 23 o'clock no even cancel mail like others will come. What's the situation ....

I made a reservation last December but it was unilaterally canceled. It is a way to respond with wonderful responses as a company, it seems better to purchase at other stores from now on, are you ordering a limited edition elsewhere, are you really able to secure it Is it? I can not trust him.

Even though I had made a reservation in February, do not mess around with me unilaterally. If you cancel, do it before release date. I can not take action after it's on sale. Because I will not buy it on Rakuten Books.

The work is not bad. Although I made a reservation, it is bad that I do not reach it. Please deliver it soon. Please.

This item was canceled for one-sided reasons. I do not want to hear excuses of being dirty and damaged separately. If there is a reason for missing item, please contact the day. If you can not do that, cancel it. I would like you to follow Amazon from there. Recently luggage has a delay of 1 to 2 weeks normal and what are you thinking about?

As with everyone today, cancel mail arrived unilaterally due to lack of goods due to stain damage etc etc. Since it is a limited item, there is no way to purchase it only at a higher price than the fixed price at auction etc. I doubt about the structure of this company when attaching reasons of lies, obviously with stain, damage, etc. I ask for a sincere apology.

I have secured reserved items, so I guess you accepted the reservation?

By the way, it seems that the cancellation mail saying that it was sent was as follows. This belongs to a certain keystone reserved in December.

*************************************************
** ** Mr

Thank you very much for using Rakuten Books.

I canceled the item you contacted.
------------------------------------------------------------------------------------ --------------------
■ Order Details
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·order number ******-********-********
· Order date / time 2010/12/4 13: 47

· Shipping fee (tax included) 0 yen
Poi
Use 0 yen

· Total payment amount 1,700 yen (Amount after deducting usage point)
· Payment method Credit card

※ You can check the contents of the order on the page of the URL below.

■ My page (confirmation of order status)
https://order.my.rakuten.co.jp/?page=myorder&act=detail_view&shop_id=213310&order_number=******-********-********


------------------------------------------------------------------------------------ -------------------
■ About delivery of goods
------------------------------------------------------------------------------------ -------------------

Items of Rakuten Books registered with Yamato Transport Web Service (free)
You can use many services of Yamato Transport.

We are preparing the information page of URL below, so please make use of it by all means
Yes.

■ Yamato Transport Web Service
http://books.rakuten.co.jp/RBOOKS/guide/yamato_web/

※delivery!
Services available according to the method are different
I will


- The delivery method depends on the size of the product to be delivered (including packing materials), our company
We will select automatically. (It can not be specified)

· When the front of the delivery slip number is "1" "2" "3" ⇒ Shipment by "Takkyubin"
· When the front of the delivery slip number is "9" ⇒ Shipping by "mail service"

※ The information on the baggage inquiry system of Kuroneko Yamato is reflected in this item
It will be done after 21:00 on the delivery date.
(If the information is not reflected yet, "Slip number not registered" is displayed.)

* In the case of reserved items, even if this mail arrives, due to adjustment of arrival date and time
"Slip number not registered" may be displayed.


------------------------------------------------------------------------------------ --------------------
■ Items that can not be delivered
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Due to the following circumstances
We will cancel your order item.

Despite using it, I am truly excuse me, but I was forgiven at all
I hope from the bottom of my heart.


· Product name Minamike 8 Limited Edition
- Price (tax included) 1,700 yen
- Quantity 1 piece
- Missing item reason Missing items due to stain damage etc.


● Shipping fee when purchasing multiple items
When the total amount at the time of order meets the amount stated below, part of your order is
No shipping fee will be incurred even if it becomes cancellation.

- Takkyubin ⇒ total amount 1,500 yen (tax excluded)
- Convenience store receipt ⇒ Total amount 3,000 yen (excluding tax)

※ Currently shipping free shipping campaign

● Settlement with debit card
On dealing with debit cards, we are charged at the time of ordering,
I will refund you later.
I will do. Please note!
.


View purchase history
With cancellation, it is deleted from "history details" of purchase history.

● Campaign entries involving this order
Please check the details on the campaign page related to your order.
With the guidance of this mail, your order will be completed.
We look forward to your continued support of Rakuten Books.

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Even though cancellation of the purchase procedure by the user does not work, it seems that the point that Rakuten cancels unilaterally from this way also like buying the anger of the user.

In addition, although it was mentioned also in the review, the reason why Rakuten Books canceled was "Missing items due to pollution damage etc.Although it is becoming, at Rakuten BooksFrom the end of February to March 2 the system transition and site maintenance accompanying it, Since there was a delay or cancellation of product delivery afterwards, this product may have been involved in it.

In this case, some people say that even though other products are supposed to have ordered items with stock, they will not reach. TwitterRakuten Books Official AccountIt is said that we are currently checking details by receiving inquiries from multiple users. However, if it is a normal book it will be just a delivery delay, but how do you intend to follow in the case of limited items like this one ... ....

By the way, the following handling situation at other online bookstores. Everything else that has been exhibited in the marketplace at Amazon is in the state of "all out of stock".

Amazon.co.jp: CD with Minamike 8 Limited Edition (Young Magazine Comics): Sakuraba Koharu: Books

Online Bookstore Bekaewan: CD with Minamike 8 Volume Limited Edition

Minamike 8 limited edition with CD / Sakuraba Koharu book: online bookstore e-hon

Minamike 8: Kinokuniya BookWeb

Online bookstore boople.com: Books: Minamike 8 / Sakuraba Koharu

Maruzen & Junkudo Bookstore Minamike 8 Limited Edition

Seven & Eye 's Seven Net Shopping - Books - Minamike 8 with CD Limited Edition - Sakuraba Koharu

3/9 16: 30 Addendum:
As of 16:30 on March 9, Amazon.co.jp was able to place orders.


3/9 20: 00 postscript:
From Rakuten BooksAbout shipping and settlement of order itemsAn apology sentence was announced as.

According to this content, the problem of shipping is "due to inadequacies in data migration processing accompanying switching of ordering information to new system" at the time of transition of distribution center "," For targeted customers, individual items from Rakuten Books We will contact you by e-mail so we ask that you confirm the details ".